Role overview

Help customers choose products over the phone and through WhatsApp follow-ups. Encourage them to

visit the store and buy, keep customer records up to date, and check details with the store team so

customers get the right information and good service.

Key responsibilities

 Call assigned customers and leads, understand their needs and explain suitable products.

 Follow up by phone and approved WhatsApp messages to encourage store visits and sales.

 Share approved prices, offers and product details; confirm stock and delivery options with the store

team.

 Keep customer and lead records up to date, track follow-ups and send daily reports.

 Work towards agreed call and sales targets while respecting customer privacy and contact

preferences.

Candidate requirements

 12th pass or above; a graduate qualification is an advantage.

 English, Bengali and Hindi are all necessary for the role, along with confidence in customer

conversations.

 Fluency in Bengali is required; Nepali is an advantage.

 Previous experience in telecalling, telesales, customer service or retail sales is required.

 Minimum 3 years of prior experience.

 Good AI knowledge is important for this role.





 Advanced Excel and great Google Sheets skills are important.

 Data entry skills; comfortable using WhatsApp Business and computer-based record keeping.

 Should know the follow-up process and sales conversion process, from first enquiry to closing the

sale.

 Interest in electronics and willingness to learn product features, pricing and store processes.

Key skills

 Active listening and a polite, professional telephone manner.

 Clear product explanation and objection handling.

 Consistent follow-up, organisation and accurate data entry.

 Sales focus with patience and respect for customers.

 Teamwork and reliable coordination with store staff.

Pay: From ₹12,000.00 per month

Advantages:

- Cell phone reimbursement

Application Question(s):

- How comfortable are you with Excel and Google Sheets?
- Are you comfortable maintaining customer records, lead status, follow-ups, and daily reports on a computer?

Experience:

- Telecalling sales : 1 year (Required)

Language:

- Bengali, Nepali, and English (Preferred)

Location:

- Shiliguri, West Bengal 734001 (Preferred)

Work Location: In person

📌 Telesales Executive / Telecaller (Siliguri)
🏢 Placewell Retail
📍 Siliguri