We are looking for a friendly, confident and customer-focused Front Office Executive / Telecaller to join our reputed Skin & Hair Clinic in OMR, Chennai.

The role involves managing front-office operations, handling patient enquiries, coordinating appointments, following up with leads and existing clients, and converting enquiries into appointments and treatments.

The ideal candidate should have excellent communication skills, a pleasant personality, strong follow-up abilities and a sales-oriented approach, while maintaining a professional and caring attitude towards patients.

Key Responsibilities

- Manage day-to-day front office operations, including patient reception, appointments and enquiries.
- Welcome patients and ensure a warm, qualified and positive clinic experience.
- Handle incoming and outgoing calls professionally and courteously.
- Respond to patient enquiries through phone, WhatsApp and other communication channels.
- Make outbound calls to leads, understand their requirements and convert enquiries into appointments and treatments.
- Follow up consistently with leads and existing clients to improve appointment and treatment conversions.
- Maintain accurate and up-to-date patient records, lead details and follow-up information.
- Coordinate appointments, follow-ups and communication between patients, doctors and the clinic team.
- Explain relevant clinic services and treatments to clients in a clear and professional manner.
- Support the clinic's sales,



lead management and business development activities.
- Track leads and follow-ups and ensure that potential clients are contacted at the appropriate time.
- Collect patient feedback and communicate relevant feedback to the management.
- Handle routine administrative tasks and ensure the smooth functioning of the front office.
- Maintain a clean, organized, welcoming and patient-friendly reception area.
- Work closely with doctors and other team members as a collaborative and responsible team player.
- Contribute towards achieving monthly appointment, conversion and revenue targets.

Candidate Profile

- Any Graduate.
- Excellent spoken communication and interpersonal skills.
- Fluent in English and Tamil.
- Pleasant, confident and professional personality.
- Prior experience in telecalling, front office, customer service, sales or client handling will be preferred.
- Experience in a Skin, Hair, Dermatology, Aesthetic or Healthcare Clinic will be an added advantage.
- Strong convincing, follow-up and lead-conversion skills.
- Comfortable speaking with clients over the phone and handling customer enquiries.
- Basic computer knowledge and ability to maintain digital records.
- Ability to handle multiple tasks and work in a rapid-paced clinic environment.
- Positive attitude, willingness to learn and strong sense of responsibility.
- Should be a good team player with a patient-centric approach.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Office Manager (Thoraipakkam)
🏢 Aesthetic clinic in Thoraipakkam
📍 Thoraipakkam