We are looking for an experienced Customer Service Supervisor to lead and support our customer service team. The ideal candidate should have strong team-handling, communication, customer management, and escalation-handling skills.

Location: Mohali
Experience: 2–5 Years
Industry: Customer Service / Contact Centre / Helpdesk
Shift: Night Shift
Qualification: Graduate in any discipline

Valuable & Fluent English Communication Skills (Mandatory)

Key Responsibilities

- Supervise day-to-day customer service operations
- Lead, motivate, and manage the customer service team
- Monitor KPIs including AHT, CSAT, SLA, Quality & Productivity
- Handle customer escalations and ensure timely resolution
- Monitor calls, emails, tickets, and customer interactions
- Conduct coaching, feedback, and performance discussions
- Prepare daily/weekly performance reports




- Coordinate with internal teams to resolve customer issues
- Identify recurring issues and suggest process improvements

Required Skills

✅ 2–5 years of experience in Customer Service / Contact Centre / Helpdesk
✅ Mandatory team-handling/supervisory experience
✅ Excellent verbal and written communication
✅ Strong escalation and customer-handling skills
✅ Experience in a KPI/target-driven environment
✅ Good knowledge of Excel, CRM and ticketing tools
✅ Strong problem-solving and decision-making skills
✅ Ability to work under pressure and manage multiple priorities

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Urgent Hiring: Customer Service Supervisor (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar