Zurich Kotak General Insurance is looking for customer-focused and energetic professionals to join our Customer Care team. The ideal candidate will be responsible for handling inbound customer calls, resolving customer queries, and delivering an exceptional customer experience while maintaining the highest standards of professionalism and service quality.
Key Responsibilities
Handle inbound customer calls professionally and courteously.
Respond to customer inquiries related to insurance products, policies, claims, renewals, and other services.
Provide accurate, complete, and timely information to customers to help them make informed decisions.
Resolve customer complaints and concerns efficiently, ensuring high levels of customer satisfaction.
Escalate complex customer issues to the appropriate departments whenever required.
Maintain accurate records of customer interactions, transactions, and follow-ups using CRM and contact management systems.
Coordinate with internal teams to ensure timely resolution of customer requests.
Adhere to company policies, quality standards, and compliance guidelines.
Meet individual and team performance metrics, including productivity, quality, and customer satisfaction.
Contribute to a positive, collaborative, and customer-centric work workplace.
Eligibility Criteria
Education: Graduate in any discipline (preferred).
Experience: Minimum 1 year of experience in Customer Service/Customer Care/Inbound Voice Process. Experience in BFSI or Insurance will be an added advantage.
Required Skills
Excellent verbal communication skills in English and Hindi (mandatory).
Strong customer service orientation with excellent listening skills.
Good problem-solving and conflict resolution abilities.
Basic computer knowledge and familiarity with CRM applications.
Ability to multitask and work efficiently in a fast-paced setting.
Positive attitude with a strong commitment to customer satisfaction.
Job Details
Working Days: 6 Days a Week
Week Offs: 6 Days rotational week off in a month
Pay: Up to ₹4,000,000.00 per year
Work Location: In person
📌 Customer care executive (Goregaon)
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