Job Summary

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

- Regular and intuitive response to customer queries and feedback.
- Understanding the client/customer requirements and relaying the same to respective internal divisions.
- Understand company products, processes and policies in order to effectively communicate the same to customers.
- Understand customer feedback capture process and create meaningful insights from the feedback and offer explicit action points for the management.




- Any sort of customer calls as case maybe
- Coordinate with multiple stakeholders in various teams to ensure final customer resolution

Qualifications

- Proven client and b2c customer management experience.
- Familiarity with chat, call and ticketing tools
- A keen eye for aesthetics and details
- Fluent in English, Tamil (both written and spoken) + Other languages will be an add on

Job Category: Support

Job Type: Full Time

Job Location: Chennai

Organization: I-Net Secure labs Pvt.Ltd

Experience: 0-3 Years

📌 Customer Support Executive – Tamil (Chennai)
🏢 I-Net Secure Labs
📍 Chennai