Operations & People Productivity Manager

Location: Infocity, Gandhinagar, Gujarat
Work Mode: Work from Office
Employment Type: Full-Time
Reports To: Office of the Chairman
Shift Timings: US Shift Timings (7:00 PM – 4:00 AM IST)

About the Role

We are looking for an execution-focused Operations & People Productivity Manager to drive execution, productivity, and accountability across key people and teams. Working directly with senior leadership, this role ensures clarity of responsibilities, SMART goal management, timely delivery of commitments, progress tracking, and effective stakeholder follow-through while maintaining a solid people-centric approach.

This is a Chief-of-Staff–style operations excellence role. The ideal candidate will become the accountability engine for key stakeholders and teams, working confidently with senior leaders and influencing without formal authority.

Key Responsibilities

Operations Governance & Execution

- Track projects, commitments, and deliverables across key stakeholders and cross-functional departments.
- Ensure reports and updates are submitted on time and to the agreed standard.
- Monitor progress against agreed plans, timelines, and KPIs.
- Identify delays, risks, and bottlenecks early and drive corrective action.
- Follow through on every commitment until closure, rather than simply collecting status updates.
- Handle confidential executive and business information with discretion.

Productivity & Accountability Management

- Ensure each individual clearly understands their responsibilities, priorities, and ownership.
- Define SMART goals with stakeholders and monitor progress against them.
- Translate larger objectives into measurable deliverables with clear owners and deadlines.
- Review progress regularly with individuals and teams, and hold people accountable for their commitments.
- Drive ownership and execution rather than mere follow-up, escalating persistent gaps to senior leadership when required.

People Influence & Relationship Management

- Build strong, trusted working relationships with senior leaders and key stakeholders.
- Understand individuals' motivations, challenges,



and working styles to drive performance.
- Influence decisions and behaviours without formal authority.
- Handle difficult conversations about missed commitments or performance professionally and constructively.
- Balance empathy with accountability, using HR and people-management skills as an enabler of productivity.

Leadership Coordination & Reporting

- Ensure decisions and commitments from leadership meetings are translated into clear actions.
- Maintain visibility on priorities, dependencies, and outstanding deliverables.
- Maintain productivity trackers, dashboards, and status reports.
- Prepare a weekly Leadership Priorities & Status Report for the Executive Team.
- Highlight issues requiring management attention or intervention.

Process & Productivity Improvement

- Establish effective systems for tracking goals, commitments, and deliverables.
- Improve workflows and processes that support productivity and accountability.
- Ensure consistent use of productivity and project management tools.

What Success Looks Like (6–12 Months)

- Stakeholders have clear goals and ownership.
- Commitments are consistently tracked and completed.
- Reporting discipline has measurably improved.
- Delays are identified and addressed proactively.
- Leaders have better visibility into execution.
- Teams are more accountable and productive.
- Structure, discipline, and follow-through are embedded across the organization.

Requirements

- 5+ years of relevant experience in Operations Excellence, Business Operations, PMO, Chief of Staff, HR Business Partnering, People Operations, or a similar role.
- Experience working directly with a CEO, Founder, CXO, or senior leadership team.
- Proven experience tracking projects, commitments, deliverables,



and KPIs, and driving them through to closure.
- Hands-on experience defining SMART goals and translating objectives into measurable deliverables.
- Background in HR or people management (e.g., goal setting, performance management, employee relations) strongly preferred.
- Ability to hold managers and senior stakeholders accountable and influence without formal authority.
- Strong interpersonal skills, with the ability to handle difficult conversations and balance empathy with accountability.
- Strong judgment and confidence to escalate issues when required.
- Excellent communication, organization, and attention to detail.
- Ability to manage multiple priorities independently.
- Strong proficiency in Microsoft Office/Microsoft 365 and Google Workspace.
- Hands-on experience with productivity, project management, task-tracking, or workflow management tools.
- Bachelor's degree in Business, Management, Operations, or a related field preferred.

Key Skills

Operations Governance | Execution Management | SMART Goal Setting | Productivity & Accountability | Stakeholder Management | Influencing Without Authority | People Management | KPI Monitoring | Project & Task Tracking | Reporting & Dashboards | Microsoft 365 | Google Workspace

Benefits:

- Paid time off

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Have you worked directly with a CEO, Founder, CXO, or Senior Executive Team, including managing executive calendars and schedules?
- Have you been responsible for tracking managers' or senior executives' tasks, deliverables, deadlines, and KPIs, including following up on pending items?
- Do you have hands-on experience with Microsoft 365, Google Workspace, and productivity/project management tools for tracking tasks, deadlines, projects, and performance?

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Shift availability:

- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Operations & People Productivity Manager (Gandhinagar)
🏢 Biz Accounting and Support
📍 Gandhinagar