We are looking for a confident and goal-oriented Telecaller with 1 to 3 years of experience to join our team. The candidate will be responsible for managing client communications, handling inbound and outbound inquiries, leading payment follow-ups, and ensuring accurate call record management.
Location: Gurugram, Haryana
Experience: 1–3 years
Job Type: Full-time
Key Responsibilities
- Client Calls & Follow-ups: Make feedback and follow-up calls to current and prospective clients.
- Payment Recovery: Follow up with clients to track and collect pending payments.
- Enquiry Handling: Answer client questions, explain products/services, and guide new leads.
- Issue Resolution: Resolve client complaints quickly by coordinating with senior team members.
- Record Keeping:
Update CRM software and MS Excel sheets with daily call logs and follow-up status.
Requirements
- Positive verbal and written communication skills.
- Proficiency in Hindi and basic English.
- Confident, polite, and professional personality.
- Strong communication, conflict handling, and time-management skills to handle high call volumes.
- Basic knowledge of MS Excel and CRM systems.
- Good client-handling and follow-up skills.
- Ability to manage multiple calls and follow-ups effectively