Customer Support Executive

Location: Kompally, Hyderabad
Job Type: Full-Time
Salary: ₹20,000 – ₹30,000 per month
Languages: Hindi & English – Mandatory

Job Overview

We are looking for a confident and customer-focused Customer Support Executive to join our team at our Kompally office. The candidate will handle customer queries, provide information about our services, coordinate with customers, and ensure a smooth customer experience.

Key Responsibilities

- Handle customer calls, WhatsApp messages, and queries professionally.
- Understand customer requirements and provide accurate information.
- Explain company services clearly to customers.
- Follow up with customers and maintain regular communication.
- Coordinate with internal teams to resolve customer issues.
- Maintain customer records and follow-up details.
- Handle customer complaints politely and provide suitable solutions.
- Ensure excellent customer service and customer satisfaction.
- Follow up on leads and convert enquiries into successful customers where required.

Required Skills

- Hindi and English communication is mandatory.
- Good verbal and written communication skills.




- Confident and professional while speaking with customers.
- Positive listening and problem-solving skills.
- Basic computer knowledge.
- Ability to handle calls and WhatsApp communication.
- Customer-focused and positive attitude.
- Ability to work from the office in Kompally, Hyderabad.

Preferred Industry Experience

Candidates with customer service/support experience in the following industries are preferred:

- Travel & Tourism
- Banking & Financial Services
- Hotels & Hospitality
- Customer Service / BPO
- Retail & Service Industries
- Other customer-facing service industries can also be considered.

Experience

1–4 years of relevant customer support/customer service experience preferred. Freshers with excellent communication skills may also be considered.

Salary

₹20,000 – ₹30,000 per month, based on experience, communication skills, and suitability for the role.

Job Location

Kompally, Hyderabad – Work from Office

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Language:

- Hindi (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (Hyderabad)
🏢 Ashoka Group
📍 Hyderabad