JOB DESCRIPTION – MEDICAL RECEPTIONIST Organization: Utkarsh Animal Hospital Sector: NGO / Animal Healthcare Location: Mumbai Position: Medical Receptionist – Male / Female Employment Type: Full-Time Working Hours: 8 Hours per Day Shift: Rotational Shift – Shift rotation every 15 days Experience: 1–3 years preferred Reporting To: Hospital Administration / HR & Admin Manager About the Role Utkarsh Animal Hospital is looking for a responsible, polite, and organized Medical Receptionist to manage the hospital reception, patient/owner coordination, cash handling, records, registers, and administrative activities. The candidate should be genuinely comfortable around animals and have a positive attitude toward dogs, cats, and other animals, as the position involves working in an animal hospital environment.

Key Responsibilities

1. Reception & Front Desk

- Attend and manage the hospital reception professionally.

- Welcome pet owners, donors, visitors, volunteers, and other stakeholders.

- Handle incoming calls and provide appropriate information.

- Coordinate with doctors, hospital staff, administration, and other departments.

- Maintain proper patient/owner information and appointment-related records.

- Guide pet owners regarding hospital procedures and services.

2. Cash & Financial Responsibility

- Handle cash received at the reception/counter responsibly.

- Maintain daily cash collection records.

- Issue receipts wherever applicable.

- Maintain proper records of payments, collections, refunds, and related transactions.

- Submit daily cash and collection reports to the concerned authority.

- Ensure cash is safely maintained and handed over as per hospital procedure.

- Immediately report any cash discrepancy to the reporting manager.

3. Register & Record Maintenance The Medical Receptionist will be responsible for maintaining and updating various hospital registers, including:



- Patient/OPD Register - Donation Register - Cash Collection Register - Receipt Register - Visitor Register - Volunteer Register - Contract Security Register - Staff/Attendance-related records, wherever assigned - Pet owner/customer records - Admission/Discharge-related records - Material/Document movement records, wherever applicable - Any other registers instructed by Hospital Administration

4. Donation & NGO Activities

- Record donations received at the hospital accurately.

- Maintain the Donation Register and supporting documents.

- Coordinate with donors and provide receipts/documents as applicable.

- Maintain proper documentation for NGO-related activities.

- Support the administration team during donation drives, camps, and hospital events.

5. Security & Visitor Coordination

- Maintain the Contract Security Register and related records.

- Coordinate with security personnel regarding visitor and vendor entry.

- Ensure proper visitor entry and exit records are maintained.

- Inform the Administration/HOD about any unusual incident or security concern.

6. Administrative Support

- Maintain proper filing and documentation at the reception.

- Support the HR/Admin team with routine administrative work.

- Maintain confidentiality of hospital, employee, donor, and customer information.

- Assist during audits and provide required registers/documents.

- Perform other reception and administrative duties assigned by the reporting manager.

Candidate Requirements

- Male or Female candidates can apply.





- Graduate preferred; candidates with relevant reception/administrative experience may also be considered.

- Previous experience in hospital, clinic, reception, front office, NGO, or customer service will be an advantage.

- Basic computer knowledge is required.

- Knowledge of MS Excel, Word, email, and basic data entry preferred.

- Good communication and interpersonal skills.

- Basic knowledge of cash handling and record keeping.

- Good attention to detail and accuracy.

- Ability to work independently and responsibly.

- Must be willing to work in rotational shifts of 8 hours, with shift rotation every 15 days.

- Must be comfortable around dogs, cats, and other animals.

- Candidate should be compassionate and have a genuine love/respect for animals.

Important Personal Qualities The ideal candidate should be:

- Responsible and trustworthy - Honest, especially in cash handling - Patient and polite with pet owners - Animal-friendly and compassionate - Well-organized - Punctual and disciplined - Positive at maintaining records - Comfortable handling multiple responsibilities - Able to work effectively during busy hospital hours Shift Requirement Working Hours: 8 hours per shift Shift Pattern: Rotational Rotation: Shift will generally change every 15 days Weekly Off: As per hospital roster and operational requirements Accountability The Medical Receptionist will be accountable for the proper maintenance of reception operations, cash records, registers, documentation, visitor coordination, and assigned administrative responsibilities. Any cash discrepancy, missing document, incorrect register entry, or serious administrative lapse must be immediately reported to the Hospital Administration/Reporting Manager.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Medical Receptionist (Mumbai)
🏢 Utkash Animal Hospital
📍 Mumbai