Job Purpose

To provide productive, courteous, and personalized food and beverage service to guests while maintaining the highest standards of hospitality, hygiene, and service quality.

Key Responsibilities

- Welcome and attend to guests in a warm, courteous, and professional manner.
- Take food and beverage orders accurately and communicate them to the kitchen/bar.
- Serve food and beverages as per hotel standards and guest preferences.
- Ensure proper table setup, cleanliness, and readiness before and during service.
- Maintain excellent knowledge of the restaurant menu, ingredients, preparation methods, and promotions.
- Handle guest requests, feedback, and complaints promptly and professionally.
- Ensure timely clearing and resetting of tables.
- Follow established service standards and sequence of service.
- Coordinate effectively with the Kitchen, Bar, Stewarding, Front Office, and other departments.
- Ensure correct billing procedures and assist guests with bill settlement when required.
- Maintain cleanliness and hygiene of the restaurant, service areas, equipment, and operating stations.
- Follow food safety, hygiene, HACCP, and hotel safety standards.
- Assist in buffet setup, banquets, events, and special functions as required.
- Monitor and replenish restaurant operating supplies such as cutlery, crockery, glassware, napkins, and condiments.
- Attend daily briefings and remain updated on hotel activities, VIP guests, special requests, and promotions.




- Promote additional food and beverage items through appropriate suggestive selling.
- Maintain a positive and professional relationship with guests and colleagues.
- Perform any other duties assigned by the Management or F&B; leadership.

Skills & Competencies

- Excellent communication and interpersonal skills.
- Guest-focused and service-oriented attitude.
- Good knowledge of food and beverage service.
- Ability to work effectively in a fast-paced hotel environment.
- Strong teamwork and coordination skills.
- Good grooming and professional appearance.
- Attention to detail and ability to follow service standards.
- Basic knowledge of POS and billing procedures.
- Ability to handle guest concerns professionally.
- Willingness to work flexible shifts, weekends, and public holidays.

Qualification & Experience

- Qualification: Diploma/Degree in Hotel Management or equivalent.
- Experience: 0–2 years of experience in F&B; Service in a hotel, resort, restaurant, or hospitality environment.
- Freshers: Candidates with relevant hotel-management qualifications may also be considered.

Key Performance Indicators (KPIs)

- Guest satisfaction and positive guest feedback.
- Service quality and adherence to SOPs.
- Order and billing accuracy.
- Timeliness of service.
- Hygiene and grooming standards.

Pay: ₹17,000.00 - ₹21,000.00 per month

Advantages:

- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

📌 Guest Service Associates - F&B Service (Domlur)
🏢 The Paul Bangalore (M/s. Paul Resorts & Hotels
📍 Domlur