Job Title: Key Accounts Manager

Job Summary

We are looking for an experienced and customer-focused Key Accounts Manager to manage and strengthen relationships with corporate clients across various insurance products. The role will be responsible for client servicing, renewals, policy administration, claims coordination, premium follow-ups, and ensuring a high level of client satisfaction.

Key Responsibilities

· Manage corporate client requirements across Group Medical Coverage (GMC), Group Personal Accident (GPA), Group Term Life Insurance (GTLI), and other non-motor insurance products, including liability insurance.

· Manage end-to-end SME business renewals, ensuring timely follow-ups, effective client engagement, and robust client retention.

· Handle the complete renewal lifecycle, including client coordination, insurer negotiations, documentation, follow-ups, and timely execution.

· Follow up with clients for premium payments and ensure timely collection and closure of outstanding payments.

· Build and maintain strong, long-term relationships with corporate clients and HR stakeholders.

· Address and resolve client escalations and employee-related concerns promptly and effectively.

· Coordinate and organize wellness webinars, health camps, and employee engagement initiatives for corporate clients.

· Liaise with insurance companies and TPAs to ensure smooth policy servicing and timely resolution of client requirements.

· Coordinate with the claims team to facilitate efficient processing and resolution of employee claims.

· Manage bancassurance operations, including policy servicing, cancellations, refunds,



and other related client requirements.

· Monitor client requirements, pending activities, and service requests to ensure timely closure.

· Lead and support team members by allocating tasks, monitoring workflow, and ensuring operational efficiency.

· Prepare and maintain relevant MIS, renewal trackers, client records, and service reports.

· Identify opportunities to improve client experience, retention, and overall account performance.

Required Skills & Competencies

· Hindi language proficiency is mandatory.

· Strong knowledge of corporate insurance and employee benefit products.

· Good understanding of GMC, GPA, GTLI, liability and other non-motor insurance products.

· Strong client relationship and stakeholder management skills.

· Excellent communication, negotiation, and follow-up skills.

· Good knowledge of policy renewals, endorsements, claims coordination, and insurance servicing.

· Ability to handle client escalations and resolve issues effectively.

· Strong organizational and time-management skills.

· Ability to lead, coordinate, and support a team.

· Good working knowledge of MS Excel and MS Office.

Experience

· 2-4 years of experience in corporate insurance, insurance broking, key account management, client servicing, or employee benefits.

· Experience handling corporate/SME insurance accounts will be preferred.

· Candidates with experience in GMC/GPA/GTLI and non-motor insurance will be preferred.

Location – Taramani, Chennai

Employment Type - Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Key Accounts Manager (Tharamani)
🏢 Policynation
📍 Tharamani