- Customer Reception & Greeting: Receive vehicle owners, drivers, and fleet managers arriving at the service center with a professional attitude.
- Service Appointment & Gate Entry Management: Manage appointment schedules via the Ashok Leyland Care / Dealer Management System (DMS) and log vehicle gate-in details.
- Customer Routing: Guide customers to the designated Service Advisors (SAs) or Customer Relationship Officers (CROs) based on vehicle issues.
- Call Handling & Follow-ups: Manage incoming calls regarding service status, book routine maintenance appointments, and answer basic service inquiries.
- Customer Waiting Area Maintenance: Ensure the customer lounge/reception area is clean, well-organized, and equipped with amenities for long-distance drivers waiting for vehicle service.
- Administrative & Billing Support: Support the job card desk with filing, printing estimate sheets, updating customer contact records, and collecting initial service feedback.
Pay: ₹13,249.61 - ₹20,428.74 per month
Perks:
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund