Junior / Senior Customer Support Executive – E-commerce
VibeCrafts
Location: Sector 8, Noida
Experience: 1–5 Years
Job Type: Full-Time
Working Days: 6 Days a Week(SUNDAY FIXED OFF)
Shift: 10:00 AM – 7:00 PM

Salary

Junior Customer Support Executive: Up to ₹25,000 In-Hand
Senior Customer Support Executive: Up to ₹30,000 In-Hand

About VibeCrafts

VibeCrafts is a growing e-commerce brand specializing in home décor, furniture, paintings, mirrors, lighting, wall décor and lifestyle products.

We are looking for Junior and Senior Customer Support Executives with good communication skills and hands-on experience in handling calls, chats and emails.

This is a blended customer support process involving calls, chats and emails. It is an in-house e-commerce support role and not a typical high-pressure BPO calling process.

Key Responsibilities

- Handle customer queries through calls, chats and emails in English.
- Provide explicit and skilled responses to customers.
- Handle queries related to orders, products, delivery, returns, refunds, cancellations and replacements.
- Follow up on delayed deliveries, returns and other customer issues.
- Coordinate with warehouse, dispatch, logistics and internal teams for issue resolution.
- Resolve customer complaints professionally and within the required timeline.
- Maintain proper records of customer interactions and resolutions.
- Escalate complex issues to the concerned department when required.
- Ensure a smooth and positive customer experience.
- Handle both inbound and outbound customer communication when required.

Required Skills & Qualifications

- 1–5 years of customer support experience.
- Candidates with experience in calls + chats + emails are preferred.




- Good/fluent English communication is mandatory, especially for handling calls in English.
- Good written English for customer chats and emails.
- Hindi communication skills are also preferred.
- Experience in e-commerce/customer support will be an advantage.
- Basic understanding of orders, deliveries, returns, refunds and cancellations.
- Good computer skills and ability to work with customer support systems.
- Strong communication, patience and problem-solving skills.
- Ability to coordinate with different internal teams.

Senior Profile – Additional Expectations

Candidates applying for the Senior position should have stronger experience in:

- Independently handling customer escalations.
- Managing difficult customer situations professionally.
- Taking ownership of unresolved customer issues.
- Coordinating with multiple internal teams.
- Maintaining service quality and customer satisfaction.
- Guiding junior team members when required.

Important – Please Read Before Applying

- Experience required: 1–5 years.
- Freshers are not preferred for this position.
- English communication is mandatory.
- Candidates must have experience handling calls, chats and emails.
- This is a blended process, not a purely calling-based BPO role.
- Candidates should be comfortable handling customer communication prof

Pay: Up to ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Application Question(s):

- HOW MUCH EXPERIENCE DO YOU HAVE IN SENIOR CUSTOMER SUPPORT?
- ARE U OKAY WITH SALARY UPTO 30K INHAND ?
- WHATS YOUR LAST INHAND ?
- ARE U OKAY WITH NOIDA SECTOR 8?,6 DAYS WORKING,DAY SHIFT?
- ARE YOU MARRIED WITH CHILDREN? AND WHATS YOUR AGE?

Work Location: In person

📌 Sr. Customer Support Executive (Noida)
🏢 Vibecrafts
📍 Noida