Location: Kochi Head Office
Role: Leads
Employment Type: Full-time
Work Shift: General & Afternoon (8:00 AM to 10:00 PM)
Working Days: 6 days per week (Week off based on allocated shift)
Roles & Responsibilities:
- Handle inbound and outbound calls from multiple sources and address basic customer queries effectively.
- Identify and qualify potential leads through calls, emails, WhatsApp, and other communication channels.
- Understand customer requirements and assist them in selecting suitable products or services based on their needs and budget.
- Direct complex queries to the relevant departments and ensure timely follow-up.
- Assign qualified leads to the appropriate branches or departments for further processing.
- Create and manage client WhatsApp groups and provide timely project-related updates.
- Ensure smooth communication with clients until project completion.
- Conduct customer satisfaction surveys and collect feedback.
- Handle customer concerns and complaints professionally and ensure timely resolution.
- Manage email and social media communications related to updates, offers, and announcements.
- Build and maintain strong customer relationships and ensure a positive customer experience.
- Prepare reports and summaries based on customer feedback and satisfaction data.
- Support the team in identifying areas for service and performance improvement.
- Schedule customer appointments and follow-ups based on client availability.
- Maintain accurate records of leads, customer interactions, follow-ups, and appointments.
- Ensure a prof
Pay: ₹23,000.00 - ₹33,000.00 per month
Perks:
- Flexible schedule
- Health insurance
- Provident Fund