Company : Ssquad Global (www.ssquad.com)

Location: Bangalore

Work Mode: On-site (WFO, 5 days/week)

24*7 Support ,Employment Type: Full-Time

Availability: Immediate joiners preferred

Experience: 1 YRS -2 Yrs

Salary: As per market standards

Interview Process:
Round 1: Virtual Interview
Round 2: Face-to-Face (Weekdays only if Required)

Scheduled on any weekday.

IT Helpdesk Engineer (L1/L2), Managed Services, Ssquad Global
Rotational shifts covering EU and US hours | [BANGALORE ]

Responsibilities

Resolve L1/L2 incidents and service requests in HaloPSA within SLA.
Support Windows endpoints, Microsoft 365, Outlook and Teams remotely.
Handle onboarding and offboarding, password resets and MFA across AD, Entra ID and JumpCloud.
Triage endpoint security alerts in SentinelOne and Rapid7.
Troubleshoot Wi-Fi, VPN and connectivity issues, escalating to the NOC.
Provide basic support for Windows Server, Azure VMs and RDS users.
Maintain documentation and support ITGC audit evidence.

Requirements





1-2 years in IT helpdesk or desktop support, MSP experience preferred.
Strong in Windows 10/11, M365, AD and Entra ID.
Experience with an ITSM ticketing tool and SLA handling.
Valuable English communication with international users.
Open to rotational shifts.

Please share details if interested. Payroll Company Name?
Total Experience:
Relevant Exp:
Current Salary in CTC:
Expected Salary in ctc:
Notice period: immediate
Interview availability for online:
Current location where are you residing?
Are you an immediate joiner?
Reason for Leaving

Office Address: Ssquad Information Systems Pvt Ltd

6th Floor, JBR Tech Park, Plot No. 77, 6th Road, EPIP Zone, Whitefield, Bengaluru, Karnataka 560066

[email protected]

Thanks & Regards

Hemlata

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 IT Service Desk / Helpdesk Support Engineer (Bengaluru)
🏢 Ssquad Global
📍 Bengaluru