- Initial Onboarding & Introduction: Connects with the client/family to understand specific patient needs and introduces the assigned attendant to the family before deployment.
- Matchmaking & Deployment: Selects and assigns the right attendant based on patient care requirements, language preferences, location, and attendant skill level.
- Daily Shift & Attendance Management: Tracks and confirms the daily arrival, shift timings, punch-ins, and leave schedules of attendants at the client's home.
- Immediate Replacement Management: Coordinates quick backup or replacement attendants in case of unplanned absence, illness, or emergency leave.
- Care Plan Alignment: Briefs the attendant on the patient’s doctor-prescribed care plan, medication schedules, dietary instructions, and daily routines.
- Daily Progress Monitoring: Collects daily updates, vital sign readings, and care logs from the attendant and updates the client/family regularly.
- Feedback & Issue Resolution:
Acts as the single point of contact to receive feedback from clients and immediately resolves any conflicts or service quality issues.
- Clinical Guidance & Escalation: Supports the attendant with immediate phone guidance during medical uncertainties and alerts family members/doctors if patient health deteriorates.
- Duty & Conduct Enforcement: Ensures the attendant follows professional home decorum, safety standards, hygiene protocols, and ethical behavior.
- End-to-End Handover & Closure: Oversees seamless shift handovers between day/night attendants and manages the service wrap-up when the care contract ends.
Pay: From ₹8,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Versatile schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund