ABOUT THE ROLE

Flo Mattress is looking for an enthusiastic Sales & Customer Service Intern to support our customer-facing and sales operations. The intern will interact with customers, understand their requirements, assist with product recommendations, support lead follow-ups, and help deliver a smooth customer experience. This role is ideal for candidates who want practical exposure to sales, customer service, retail/D2C operations, and communication.

KEY RESPONSIBILITIES

· Interact with customers through phone, WhatsApp, online enquiries, and other approved communication channels.

· Understand customer needs and provide accurate information about Flo Mattress products, features, and available options.

· Assist the sales team in handling enquiries, generating leads, and following up with prospective customers.

· Support customers throughout the enquiry and purchase journey and ensure timely responses.

· Maintain accurate records of customer enquiries, leads, follow-ups, and sales activities.

· Coordinate with relevant internal teams to resolve customer queries and service issues.

· Assist in achieving assigned sales and customer service targets under the guidance of the reporting manager.

· Collect customer feedback and communicate recurring concerns to the concerned team.

· Follow company processes, customer-service standards, and communication guidelines.





· Perform other sales and customer-service activities assigned by the reporting manager.

REQUIRED SKILLS & QUALIFICATIONS

· Strong verbal and written communication skills.

· Customer-oriented attitude with a willingness to learn.

· Basic knowledge of MS Office / Google Workspace and comfort using digital communication tools.

· Good listening, interpersonal, and problem-solving skills.

· Positive attitude, qualified conduct, and ability to work as part of a team.

· Freshers are welcome to apply.

KEY PERFORMANCE AREAS

· Quality and timeliness of customer responses.

· Lead follow-up and conversion support.

· Customer satisfaction and issue resolution.

· Accuracy of customer and sales records.

· Adherence to company processes and service standards.

WHAT YOU WILL GAIN

· Hands-on exposure to sales and customer relationship management.

· Practical experience in a growing D2C consumer brand.

· Understanding of customer buying behaviour and sales processes.

· Opportunity to develop communication, negotiation, and problem-solving skills.

LOCATION & APPLICATION

Location: Sakinaka, Mumbai (approximately 14 minutes' walk from Sakinaka Metro Station).

Interested candidates may share their updated CV with: [email protected]

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Sales and Customer Service Intern (Saki Naka)
🏢 Flo Mattress
📍 Saki Naka