Designation: Order Executive
Department: Order / Sales Coordination
Key Responsibilities:
- Receive and process customer/dealer orders accurately.
- Enter and update orders in the software
- Verify product specifications, quantity, price, and delivery requirements.
- Coordinate with Sales, Production, Planning, Quality, and Dispatch teams.
- Monitor order status and follow up on pending orders.
- Communicate order updates and expected completion dates to the concerned team.
- Ensure orders are completed and dispatched within the committed timeline.
- Maintain proper order records and documentation.
- Identify order discrepancies and coordinate for timely resolution.
- Prepare daily/weekly order status reports.
- Follow up on urgent and priority orders.
- Ensure accurate data entry and minimize order-processing errors.
Key Skills:
- Good communication and coordination skills
- Software knowledge
- Attention to detail
- Order tracking and follow-up
- Basic Excel/reporting skills
- Time management and multitasking
- Knowledge of jewellery/diamond products is an advantage.