- Responding to client support requests.
- Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- LOG call with the OEM service centre if systems are covered under Warranty.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Maintain daily work reports in a given format and share it with the team leader.

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- IT support L1 / L2 : 1 year (Preferred)

Work Location: In person

📌 IT Support Engineer (Ghansoli)
🏢 Redius Infosecurity
📍 Ghansoli