Company: BioGenex Life Sciences Pvt. Ltd.
Location: Adibatla, Hyderabad
Job Type: Full-time | On-site
Working Days: Monday to Friday – 5 Days

Job Summary

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Key Responsibilities

- Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.
- Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
- Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
- Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
- Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
- Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
- Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
- Receive and update work orders in SAP and maintain instrument/customer-related records.
- Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
- Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.

Candidate Profile

- Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.
- Knowledge of GeM/e-Procurement portals will be highly preferred.
- Good MS Excel, documentation, and follow-up skills.
- Ability to manage multiple activities and deadlines.




- Valuable written and verbal communication skills.
- English and Hindi communication skills will be an added advantage.
- Candidates who are immediately available or serving a short notice period will be given preference.
- Must be willing to work on-site at Adibatla, Hyderabad.

Benefits

- 5 Days Working
- Health Insurance
- Personal Accident Insurance
- Provident Fund (PF)
- Leave Encashment
- On-site working environment

Important Note

Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):

- How many years of experience do you have in Tender Management, Customer Support, Sales Coordination, or Commercial Operations?
- Do you have hands-on experience working with GeM, e-Procurement, State Government, or other tender portals?
- Have you independently handled the end-to-end tender process, including tender identification, documentation, bid submission, and follow-up?
- Do you have experience preparing commercial quotations, pricing sheets, technical documentation, or customer proposals?
- Have you coordinated directly with Sales teams and customers regarding quotations, orders, pricing, or tender requirements?
- Do you have working knowledge of SAP or any ERP system for work orders, customer records, or order-related activities?
- Are you proficient in MS Excel and comfortable preparing trackers, pending-order reports, sales reports, and management reports?
- Are you comfortable communicating with customers and internal teams in English and Hindi?
- Are you willing to work full-time, on-site at Adibatla, Hyderabad?
- What is your current notice period?
- Current Location?
- Current and Expected CTC?

Work Location: In person

📌 Customer Support Executive – Tenders & Sales Coordination (Adibatla)
🏢 BioGenex Life Sciences
📍 Adibatla