Job Declaration Operations & Backend Manager

Position: Operations & Backend Manager
Department: Operations
Company: Bunk Retreat Hospitality LLP
Location: Rishikesh
Reports To: Management / Owner

Location: Bunk Hostel Rishikesh, Upper Tapovan

Role Overview

The Operations & Backend Manager will be responsible for ensuring the smooth functioning of the company's day-to-day hospitality operations as well as managing the backend systems, online sales channels, reservations, digital platforms, reporting and administrative processes across all properties.

The role requires a person who can work independently, coordinate with property teams and management, identify operational issues, and ensure that systems and processes are followed consistently.

Key Responsibilities

1. Property Operations

- Monitor the day-to-day functioning of all assigned properties.
- Coordinate with Front Office, Housekeeping, Café, Service and other operational teams.
- Monitor cleanliness, guest experience, maintenance and overall property standards.
- Identify operational problems and ensure timely resolution.
- Conduct regular operational audits and follow-ups.
- Ensure that SOPs and company policies are properly implemented.

2. OTA & Online Sales Management

- Manage and monitor Booking.com, Agoda, MakeMyTrip/Goibibo, Airbnb, Hostelworld and other relevant platforms.
- Maintain accurate room inventory, availability, rates, restrictions and promotions.
- Monitor bookings, cancellations, modifications, no-shows and payment-related issues.
- Ensure that room types, photographs, descriptions, amenities and policies are correctly displayed.
- Monitor OTA performance and identify opportunities to improve bookings and revenue.

3. PMS & Reservation Management

- Maintain accurate data in the PMS and reservation systems.
- Monitor reservations and room inventory across properties.
- Ensure proper check-in/check-out, booking allocation and payment records.
- Identify discrepancies and coordinate with property teams for correction.
- Maintain accurate daily and monthly reservation reports.

4. Revenue & Pricing

- Monitor occupancy, ADR, room demand and booking trends.




- Recommend and implement appropriate room pricing based on season, demand and market conditions.
- Manage promotional offers and OTA pricing strategies.
- Monitor competitor pricing and market trends.
- Ensure that rates and availability remain consistent across all sales channels.

5. Online Presence & Reputation

- Manage and monitor Google Business Profiles and other online listings.
- Monitor Google and OTA reviews and coordinate appropriate responses.
- Track guest complaints and recurring issues.
- Work with the property teams to improve guest satisfaction and online ratings.
- Ensure that property information remains accurate across digital platforms & websites.

6. Financial & Backend Reporting

- Monitor daily revenue and operational reports.
- Coordinate cash, UPI, card and OTA payment reconciliation.
- Track outstanding payments, OTA settlements and discrepancies.
- Prepare daily, weekly and monthly operational reports for management.
- Maintain accurate records of sales, bookings and other relevant operational data.

7. HR & Staff Coordination

- Assist management with recruitment and onboarding.
- Coordinate staffing requirements across properties.
- Monitor attendance, shift schedules and staff performance.
- Assist in identifying training requirements.
- Coordinate with department managers regarding staffing and operational issues.

8. Vendor & Maintenance Coordination

- Coordinate with vendors, suppliers and service providers.
- Follow up on maintenance, repairs and operational requirements.
- Monitor pending maintenance issues and ensure timely closure.
- Maintain records of important vendors and recurring operational requirements.

9. Systems & Process Management

- Maintain and improve operational SOPs.
- Identify repetitive manual tasks that can be automated or simplified.
- Maintain backend documents,



spreadsheets and operational databases.
- Ensure that important company information is properly documented and accessible to authorized personnel.
- Coordinate with technology/software providers whenever required.

Performance Expectations

The Operations & Backend Manager is expected to:

- Take ownership of assigned responsibilities.
- Maintain accurate and timely backend data.
- Minimise operational errors and guest complaints.
- Ensure timely resolution of pending issues.
- Maintain strong coordination between management and property teams.
- Improve operational efficiency wherever possible.
- Maintain confidentiality of company, financial, employee and guest information.
- Report important issues to management without unnecessary delay.

Authority & Accountability

The Operations & Backend Manager may coordinate directly with property managers, shift managers, department heads, vendors and external platforms for day-to-day operational requirements.

Major financial decisions, hiring/firing decisions, contractual commitments, policy changes and other matters requiring management approval must be escalated to the owner/management before implementation.

Key Performance Indicators

Performance may be evaluated based on:

- Accuracy of PMS and reservation data
- OTA inventory and pricing accuracy
- Reduction in booking-related errors
- Timely resolution of operational issues
- Online reputation and review performance
- Accuracy of financial and operational reports
- Property SOP compliance
- Staff coordination and productivity
- Guest satisfaction
- Overall operational efficiency

Declaration

The Operations & Backend Manager acknowledges that the position carries responsibility for both operational coordination and backend management of the company's hospitality business.

The manager is expected to perform the role with integrity, accountability, confidentiality and a proactive approach, while keeping the interests and operational standards of Bunk Retreat Hospitality LLP as a priority.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Versatile schedule

Work Location: In person

📌 Operations & Backend Manager (Rishikesh)
🏢 Bunk Hostel Rishikesh
📍 Rishikesh