We are looking for a Customer Care Executive to handle customer inquiries, complaints, feedback, and service requests while ensuring excellent customer satisfaction.

Responsibilities:

- Handle customer calls, WhatsApp messages, and inquiries.
- Respond to customer complaints and resolve issues promptly.
- Coordinate with Sales, Distribution, Quality, and other departments for complaint resolution.
- Follow up with customers and ensure timely closure of complaints.
- Maintain customer complaint records and prepare basic reports.
- Collect customer feedback and escalate major issues to the concerned team.

Requirements:

- Any Bachelor's Degree.
- 1–3 years of experience in Customer Care/Customer Support preferred.
- Good communication and interpersonal skills.
- Good knowledge of MS Office and basic computer applications.
- Solid follow-up and problem-solving skills.
- Malayalam and English communication skills required.

Pay: From ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Thrissur)
🏢 Elanadu milk
📍 Thrissur