Job Summary

We are looking for a result-oriented and proactive E-Commerce Sales Executive to manage and grow the company's online sales business. The candidate will be responsible for managing e-commerce platforms, product listings, costing sheets, pricing, online orders, customer inquiries, sales targets, marketplace operations, and sales reporting.

The candidate should have good knowledge of e-commerce sales, product costing, MS Excel, online marketplaces, customer handling, and order management.

Key Responsibilities1. E-Commerce Sales

· Generate and increase sales through various online platforms and marketplaces.

· Manage sales activities on platforms such as Amazon, Flipkart, Blinkit, IndiaMART, and company website.

· Achieve monthly and quarterly sales targets.

· Develop strategies to increase online sales and product visibility.

· Follow up with online leads and convert inquiries into orders.

· Monitor sales performance and identify opportunities for business growth.

2. Product Listing & Management

· Create, upload, and maintain product listings on e-commerce platforms.

· Prepare product titles, descriptions, specifications, images, prices, and other product information.

· Ensure product listings are accurate, complete, and updated.

· Monitor listing quality, product visibility, ratings, and reviews.

· Coordinate for new product launches and product updates.

3. Costing Sheet & Pricing

· Prepare and maintain product costing sheets.

· Calculate product cost based on raw material, labour, manufacturing, packaging, transportation, marketplace commission, and other applicable expenses.





· Calculate selling prices and profit margins for different e-commerce platforms.

· Regularly update costing sheets based on changes in raw material, logistics, packaging, and marketplace costs.

· Compare product costs with market and competitor prices.

· Ensure the selling price provides the required profit margin while remaining competitive.

4. Order & Dispatch Management

· Monitor daily online orders and ensure timely order processing.

· Coordinate with the production, warehouse, packing, and dispatch teams.

· Ensure correct product, quantity, packaging, and documentation before dispatch.

· Track shipments and coordinate with logistics partners for delivery issues.

· Monitor cancellations, returns, replacements, refunds, and undelivered orders.

5. Customer Handling

· Respond to customer inquiries through online marketplaces, email, phone, and other channels.

· Handle customer complaints and coordinate for timely resolution.

· Follow up on pending inquiries and orders.

· Monitor customer reviews and ratings.

· Maintain good customer relationships and improve customer satisfaction.

6. Marketplace Management

· Manage seller accounts and monitor marketplace dashboards.

· Handle listing errors,



product suppression, account issues, claims, returns, and other marketplace-related matters.

· Monitor marketplace fees, commissions, penalties, and other charges.

· Ensure compliance with marketplace policies and requirements.

· Coordinate with marketplace support teams whenever required.

7. Sales & Market Analysis

· Monitor competitor pricing, products, offers, and market trends.

· Conduct market research to identify new products and business opportunities.

· Analyze sales data and identify quick-moving and slow-moving products.

· Suggest changes in pricing, products, promotions, and sales strategies.

· Track sales targets, revenue, profit margins, and product performance.

8. Promotions & Digital Marketing Coordination

· Coordinate with the marketing team for online promotional activities.

· Support marketplace advertising and promotional campaigns.

· Monitor discounts, coupons, offers, and seasonal campaigns.

· Assist in improving product visibility and online traffic.

· Coordinate for product photographs, banners, catalogues, and promotional content.

9. MIS & Reporting

· Prepare daily, weekly, and monthly e-commerce sales reports.

· Maintain records of sales, orders, returns, cancellations, inventory, and payments.

· Prepare product-wise sales and profitability reports.

· Maintain costing and pricing records.

· Share regular MIS reports with management.

· Track sales performance against targets.

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 sales executive (Ghaziabad)
🏢 Progressive Tools and Components
📍 Ghaziabad