Hiring: Customer Service Executive / Senior Executive – Ocean Export
We are looking for experienced professionals with strong knowledge of Ocean Export / Freight Forwarding and customer handling.
Location: Marol, Mumbai
Experience: 2–4 Years
Industry: Freight Forwarding – Mandatory
Department: Customer Service – Export (Ocean)
Position: 1 Opening
Qualification: Graduation is mandatory
Interview: Face-to-Face
Key Responsibilities:
- Handle end-to-end Ocean Export shipments from booking to final sailing
- Coordinate with customers, shipping lines, carriers, and overseas agents
- Process SI, VGM, BL instructions and export documentation
- Place bookings with shipping lines and coordinate confirmations
- Monitor cargo readiness, container planning, and sailing schedules
- Coordinate MBL release and issue final MBLs to customers
- Provide regular shipment updates and status reports to customers
- Handle customer queries and resolve operational issues
- Identify and resolve documentation discrepancies and amendments
Requirements:
1+ years of experience in Freight Forwarding only
Strong knowledge of Sea / FCL Export processes
Positive understanding of SI, VGM, BL and export documentation
Knowledge of USA & ROW export markets
Excellent customer service and communication skills
Strong attention to detail and ability to meet deadlines
Graduation is mandatory