Job Summary:
We are looking for a friendly and customer-focused Customer Care Executive to provide excellent service and ensure a smooth movie-going experience for our guests.

Key Responsibilities

- Assist customers with ticket bookings, seat selection, cancellations, refunds, and general queries.
- Handle customer complaints and resolve issues promptly and professionally.
- Provide information about movies, show timings, offers, memberships, and cinema facilities.
- Coordinate with Box Office, F&B;, Security, and Operations teams when required.
- Handle online booking, payment, QR code, and ticket-related issues.
- Collect customer feedback and maintain records of complaints and resolutions.
- Support customers during peak hours, weekends,



and special screenings.

Requirements

- Graduate or equivalent qualification preferred.
- 0–3 years of experience in customer service, hospitality, retail, or entertainment.
- Good communication skills in English and Hindi; local language is an advantage.
- Customer-friendly attitude with valuable problem-solving skills.
- Basic computer knowledge.
- Willingness to work in rotational shifts, weekends, and public holidays.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Agra)
🏢 Moviemax
📍 Agra