InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.
Job Summary:
We are in search of a Customer Support Executive experienced in outbound sales for the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Candidates with domestic process experience and freshers with strong communication skills are also welcome to apply. Performance-based incentives are a significant part of the compensation structure.
Responsibilities:
· Outbound Sales: Conduct outbound calls to potential customers in the U.S. market, focusing on achieving assigned sales targets.
· Customer Service: Deliver outstanding customer service by resolving customer queries and addressing issues effectively.
· Opportunity Conversion: Turn lost opportunities into leads by reconnecting with customers and offering alternative solutions.
· Referral Sales: Encourage and facilitate sales through customer referrals by offering incentives to customers who bring in additional business.
· Team Collaboration: Collaborate with internal departments to optimize the overall customer experience.
· Performance Metrics: Maintain high levels of performance by meeting or exceeding defined sales and quality metrics.
· Shift Management: Willingness to work in rotating shifts covering US business hours.
Requirements:
· Fluent in English (English Medium Primary Education preferred).
Experience:
· Candidates with domestic sales or customer support process experience are eligible to apply.
· Freshers with valuable communication skills can also apply.
· Prior experience in an international or U.S. sales process is an added advantage but not mandatory.
Skills:
· Communication: Excellent soft language skills; Voice and Accent Neutralization (VNA) training preferred.
· Sales Qualities: Persuasive yet unobtrusive, with the ability to engage customers using a balance of assertiveness and tact.
· Technical Skills: Basic understanding of Excel and prior experience working with a CRM is preferred.
· Shift Flexibility: Ability to work in rotating shifts aligned with the U.S. market.
Location Requirements:
Location: Must be located in Navi Mumbai or willing to relocate.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)