The Customer Service Executive (CSE) at Shriram Finance is primarily responsible for handling customer interactions, resolving financial and loan-related inquiries, managing complaints, and maintaining strong relationship touchpoints across the company’s product portfolio.

Key Responsibilities

Inbound & Outbound Assistance: Handle customer calls, emails, and walk-in queries regarding loan status, interest rates, repayment schedules, and fixed deposit details.

Query & Complaint Resolution: Manage service tickets and escalations related to loan accounts, vehicle finance, insurance renewals, and document verification, ensuring timely resolution within defined SLAs.

Product Guidance & Cross-Selling: Educate existing and prospective customers on financial products (commercial vehicle loans, two-wheeler loans, personal loans, fixed deposits, and insurance coverages) and cross-sell relevant solutions.

Follow-Ups & Relationship Building: Conduct proactive follow-up calls for policy reviews, payment reminders, and customer feedback to drive retention and repeat business.

Documentation & Data Management: Maintain accurate logs of customer interactions in CRM tools, update account records, and coordinate with branch operations teams for document verification.

Essential Skills & Competencies

Communication:



Strong verbal and written communication in English, Hindi, and regional languages (e.g., Kannada, Tamil, Malayalam, or Telugu based on region).

Product & Domain Knowledge: Basic understanding of NBFC (Non-Banking Financial Company) operations, loan processing, interest calculations, and insurance coverage policies.

Problem-Solving & Empathy: Ability to remain composed under pressure, address customer dissatisfaction tactfully, and provide actionable solutions.

Technical Aptitude: Hands-on experience with CRM systems, ticketing platforms, and basic office applications (MS Excel/Word).

Typical Eligibility Criteria

Education: Graduation or Post-Graduation in any discipline (Commerce, Business Administration, or Finance preferred).

Experience: 0 to 4 years of experience in customer service, tele-calling, or voice support—preferably within banking, NBFCs, or insurance sectors. Freshers with strong communication skills are frequently considered for entry-level roles.

Pay: ₹10,000.00 - ₹28,000.00 per month

Advantages:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Education:

- Bachelor's (Preferred)

Work Location: In person

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