- Handle inbound enquiries and conduct structured outbound calls to prospective customers.• Capture basic customer, site, consumption, budget and timeline information and qualify leads.• Provide preliminary information on approved solar offerings and identify customer interest.• Schedule calls, meetings, site visits and follow-ups for Solar Consultants.• Maintain lead details, call outcomes, follow-up dates and status in CRM / approved trackers.• Conduct structured follow-ups on quotations, site visits and pending customer responses.• Coordinate with sales and technical teams to ensure timely movement of qualified leads.• Support daily / weekly MIS reporting, pending-action lists and pipeline reviews.
QUALIFICATIONS & EXPERIENCE• Graduate / undergraduate with robust communication skills; telecalling or inside-sales experience preferred.• Comfortable communicating with customers through phone, WhatsApp and email.• Basic computer, Excel / Google Sheets and data-entry skills.• Solar / renewable-energy exposure is an advantage but not mandatory.