Job Summary

We are seeking a motivated and detail-oriented Technical Support Executive with 1 to 2 years of hands-on experience in IT support, troubleshooting, and customer issue resolution. In this role, you will act as the primary technical point of contact for clients and end-users, providing timely, high-quality technical assistance via email, chat, or phone. You will play a crucial role in maintaining system reliability, escalating complex issues, and ensuring maximum user satisfaction.

Key Responsibilities

- Provide technical support to customers through phone, email, chat, or other communication channels.
- Understand and troubleshoot basic software, hardware, and system-related issues.
- Identify and resolve customer issues within the required time.
- Escalate complex technical issues to the appropriate technical team when required.
- Maintain proper records of customer complaints, issues, and resolutions.




- Guide customers through step-by-step solutions in a transparent and skilled manner.
- Follow up with customers to ensure that issues are resolved.
- Coordinate with internal teams to resolve technical and customer-related issues.
- Maintain a positive and professional customer experience.

Requirements

- Bachelor's degree / Diploma in Computer Science, IT, or a related field is preferred.
- Experience: 1–2 years of experience in technical support, helpdesk operations, or customer success roles.
- Familiarity with web hosting basics, domain management, or cloud platforms is a plus.
- Good communication and problem-solving skills.
- Good English communication skills.
- Ability to work effectively as part of a team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Technical Support Executive (Thrissur)
🏢 Internetever Technologies
📍 Thrissur