Job Requirements

- Minimum 4+ years of experience in Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions.
- Strong verbal and written communication skills with the ability to manage complex customer interactions and escalations.
- Proven experience handling customer interactions through phone, email, chat, and case management systems.
- Advanced analytical, problem-solving, negotiation, and dispute-resolution skills.
- Extensive experience investigating billing disputes, payment issues, credit concerns, and customer account discrepancies.
- Strong knowledge of credit evaluation, accounts receivable, collections, billing, payment reconciliation, and risk mitigation processes.
- Experience using CRM, billing, collections, reporting, and customer service platforms.
- Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
- Solid attention to detail and accuracy in maintaining financial and customer records.
- Advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.
- Experience handling escalated customer issues with professionalism, empathy, and effective resolution management.
- Demonstrated ability to identify process improvement opportunities and drive operational efficiencies.
- Experience mentoring, coaching, or supporting junior team members.
- Ability to work collaboratively with cross-functional teams and business stakeholders.
- Willingness to work from the office 5 days a week and support US business hours 24/7.
- Ability to consistently achieve productivity, quality, compliance, and customer satisfaction goals.

Key Responsibilities

- Provide exceptional customer service through phone, email, chat, and other support channels.
- Handle complex customer inquiries related to credit, billing, collections, payments, and account maintenance.
- Manage escalated customer issues and provide timely, effective resolutions.




- Conduct collections activities, negotiate payment arrangements, and secure customer commitments.
- Investigate and resolve billing disputes, account discrepancies, and payment-related concerns.
- Evaluate customer credit requests and support credit decisions in accordance with company policies and guidelines.
- Maintain accurate customer, payment, credit, and account records in designated systems.
- Document customer interactions and case details accurately within CRM and case management platforms.
- Act as a subject matter expert for credit and customer service processes.
- Collaborate with internal and external stakeholders to resolve customer concerns and improve service delivery.
- Analyse recurring issues, identify root causes, and recommend corrective actions.
- Support process improvement, operational excellence, compliance, and risk mitigation initiatives.
- Monitor performance trends and provide recommendations to improve customer experience and operational efficiency.
- Ensure compliance with company policies, financial controls, regulatory requirements, and confidentiality standards.
- Deliver outstanding customer experiences while balancing customer needs and business objectives.
- Meet established performance metrics, including quality, productivity, customer satisfaction, service levels, and compliance targets.
- Serve as a trusted resource for complex issue resolution and continuous improvement initiatives.

Pay: Up to ₹900,000.00 per year

Benefits:

- Commuter assistance
- Food provided
- Internet reimbursement
- Life insurance

Application Question(s):

- Exposure to International or Global clients ?
- Do you have experience in Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support ?
- Available for Face to Face on 9th Oct 2026 ?

Location:

- Bangalore City, Bengaluru, Karnataka (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Specialist - Credit (Bengaluru)
🏢 Recruise India
📍 Bengaluru