Job Description CRM

1 Building and maintaining client relationships. A client relationship manager’s primary role is to build a strong relationship with their client and maintain it for the duration of the service(s)

2 Serve as the primary point of contact for client’s inquiries, changes, cancellations, and emergencies. Provide timely assistance and resolution to address any issues or concerns, maintaining a high level of customer satisfaction.

3 Act swiftly to address any travel disruptions, emergencies, or unforeseen circumstances affecting customers' trips. Ensuring Customer satisfaction. Let the customer feel heard

5 efficient customer service skills require an empathetic nature. Should be able to resolve their issues with ease and professionalism.

6 Serve as the primary point of contact for customer inquiries, changes, cancellations, and emergencies. Provide timely assistance and resolution to address any issues or concerns, maintaining a high level of customer satisfaction.

Requirements





1 Proven experience in customer service, Travel sales, or Tour Operation

2 Excellent Communication, Interpersonal, and problem solving skills

3 Ability to work effectively under pressure and handle multiple tasks simultaneously.

4 Strong attentions to detail and organizational skills

Experience - 2 to 5 years

Remuneration – 15 k to 30 k for deserving candidates.

Nearby location. Andheri east, Marol.

Interested candidates must share an updated resume on [email protected] or call on +91-XXXXXXXXXX.

Job Type: Full time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 2 years (Required)

Language:

- English, hindi, Gujarati and Marathi (Required)

Location:

- Mumbai, Maharashtra (Mumbai, Mumbai District) (Required)

Work Location: In person

📌 Customer Relation Executive (Mumbai City)
🏢 Primark Travel House
📍 Mumbai City