Job Summary

- Regular and intuitive response to customer queries and feedback.
- Understanding the client/customer requirements and relaying the same to respective internal divisions.
- Understand company products, processes and policies in order to effectively communicate the same to customers.
- Attending and making calls whenever necessary and tending to chat queries on the website.
- Understand customer feedback capture process and create meaningful insights from the feedback and offer clear action points for the management.
- Be able to stretch yourself to reach the targets.
- Handle all customer support touch points including social media and emails
- Any sort of customer calls as case maybe
- Coordinate with multiple stakeholders in various teams to ensure final customer resolution

Qualifications

- Proven client and b2c customer management experience.
- Familiarity with chat, call and ticketing tools – Freshdesk valuable to have
- A keen eye for aesthetics and details
- Fluent in English, Hindi (both written and spoken) + Other languages will be an add on

Job Category: Support

Job Type: Full Time

Job Location: Chennai

Organization: I-Net Secure labs Pvt.Ltd

Experience: 1-2 Years

📌 Customer Support Executive -Hindi (Chennai)
🏢 I-Net Secure Labs
📍 Chennai