Job Responsibilities
Receive and process service requests from clients via phone, email, or other communication channels.
Prioritize and categorize service requests based on urgency and impact.
Assign jobs and make sure engineer is clisng the calls as per company TAT
Plan and implement the Installations of Products
Shedule the PM work in advance and complete beofre EOM
Generate reports on service activities, performance metrics, daily , weekly and monthly
Day today service actvities of barnch area , the complte cordiation with engineers , customers and inter depts , timely and accurated communication

Requirements
2-3 years experience as Service Coordinator
ITI/Diploma in electronics/ B tech/ Any degree
2 Years experience in service team coordination, excellent in MS office and AI tools ( Added advantage )
Benefits : PF, ESI and other insurance Benefits

Location : Ernakulam / Kottayam

Contact No : +91-XXXXXXXXXX

Mail ID : [email protected]

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Experience:

- MIS: 1 year (Required)

Work Location: In person

📌 Service Coordinator (Kottayam)
🏢 Hykon India
📍 Kottayam