Job Description – Pre-Sales / Telecalling Executive

Job Title: Pre-Sales / Telecalling Executive
Department: Sales / Pre-Sales
Experience: 0–3 Years
Employment Type: Full-Time
Location: [ Baner, Pune ]
Reporting To: Pre-Sales Manager

Job Summary

We are looking for an enthusiastic and customer-focused Pre-Sales / Telecalling Executive to support our sales team by connecting with prospective customers, understanding their requirements, explaining products/services, and generating qualified leads.

The ideal candidate should have excellent communication skills, a confident telephone manner, and the ability to build positive relationships with potential customers.

Roles & Responsibilities

- Make outbound calls to prospective and existing customers from the provided database.
- Handle inbound customer calls and respond to basic product/service inquiries.
- Understand customer requirements and provide relevant information about products or services.
- Explain product features, benefits, pricing, offers, and other relevant details to prospective customers.
- Identify customer needs and qualify leads based on their requirements and buying potential.
- Generate and maintain a healthy pipeline of qualified leads for the sales team.
- Schedule appointments, product demonstrations, meetings, or site visits for the sales team.
- Follow up regularly with interested and prospective customers.
- Maintain accurate records of calls, customer interactions, follow-ups, and lead status in CRM/Excel.
- Coordinate with the sales team to ensure smooth handover of qualified leads.




- Handle customer objections and provide appropriate responses to move prospects forward in the sales process.
- Achieve daily and monthly calling, lead-generation, and appointment-setting targets.
- Conduct regular follow-ups with leads through calls, WhatsApp, SMS, or email as required.
- Maintain professional communication and a positive relationship with customers.
- Collect customer feedback and share relevant information with the sales and management teams.
- Stay updated about the company's products, services, offers, and competitors.

Key Skills & Competencies

- Excellent verbal communication skills.
- Positive listening and interpersonal skills.
- Confident and persuasive telephone manner.
- Strong customer-handling and relationship-building skills.
- Ability to understand customer requirements and identify sales opportunities.
- Good follow-up and negotiation skills.
- Target-oriented and self-motivated approach.
- Basic knowledge of MS Office, Excel, CRM, or lead-management systems.
- Ability to handle rejection and work under sales pressure.
- Good Hindi and English communication skills; knowledge of a regional language will be an advantage.

Qualification





- Minimum 12th Pass / Graduate in any discipline.
- Prior experience in telecalling, pre-sales, customer service, inside sales, or lead generation is preferred.
- Freshers with good communication skills may also be considered.

Key Performance Indicators (KPIs)

- Number of outbound/inbound calls handled.
- Qualified leads generated.
- Lead-to-appointment conversion rate.
- Follow-up effectiveness.
- Sales team lead handover quality.
- Achievement of monthly targets.
- Customer interaction and service quality.

Preferred Candidate Profile

The ideal candidate should be confident, energetic, customer-oriented, and target-driven, with the ability to communicate effectively with different types of customers. The candidate should be comfortable making a high volume of calls and consistently following up with prospects.

Salary & Benefits

- Salary: ₹[18,000- 25,000] per month, depending on experience and skills.
- Attractive performance incentives based on targets.
- Training and career-growth opportunities.
- Supportive and professional work environment.
- [Other benefits, if applicable]

Note: This role is primarily focused on lead generation, customer interaction, qualification, follow-up, and appointment setting, with the objective of supporting the sales team in converting prospects into customers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Pre Sales, Tele calling (Baner)
🏢 Right Choice Developers
📍 Baner