English Skills : Decent Reading, Speaking and Writing Skills
Analytical Abilities
Troubleshoot, investigate and help resolve issues Interpersonal Skills Effectively handle resident complaints and handle escalations
Skilled Attitude
Professional Attitude and behavior Computer Skills Basic skills with expertise in using Word/Excel
Sr. N0 Job Responsibility Frequency Leakage Alerts
1
Check for Leakage alerts in admin dashboards and WeGoT email alerts. Intimate Resident for alerts generated during the working hours, which are not rectified within 30 mins. Alert Plumber for leakages causing heavy wastage not attended within 1 hour.
As required/few times a day
2
Check for usage patterns for the unit for leakage alerts. Intimate WeGOT for false alerts (when consumption data do not support a leakage pattern) and log a ticket in AC
Daily
3
Check Master Panels for Leakage alerts - If found inconsistent with admin dashboard (e.g. leakage stopped in Panel but does not reflect in dashboard - log ticket in AC
Daily
4
Co-ordinate with WeGOT to ensure any False leakage alerts are verified and closed within quoted SLA of 2 days
Daily No Flow Alerts
5
Verify the 'No Flow' daily report and contact the resident to verify usage. If usage found, log a ticket with WeGOT for sensor verification
Daily
6
Verify 'No Flow' inlets in dashboard and compare with error report - raise ticket for any difference between dashboard and Panel.
Daily
7
Record the 'No Flow' error details in tracker to cross verify the monthly data loss and usage adjustments.
Daily
8
Co-ordinate with WeGOT to ensure 'No Flow' problem resolution within quoted SLA of 2 days
Daily COMM Errors
9
Verify the daily COMM error report and update the COMM error tracker.
Daily
10
For all COMM errors which do not get resolved within 2 hours, raise a ticket in AC
Daily
11
Co-ordinate with WeGOT to ensure 'COMM error' problem resolution within quoted SLA of 2 days
Daily
12
Verify 'COMM error' inlets in dashboard and compare with error report - raise ticket for any difference between dashboard and Panel.
Daily
13
Record the 'COMM' error details in tracker to cross verify the monthly data loss and usage adjustments.
Daily AC - WeGoT Helpdesk Tickets
14
Review of the water meter related tickets raised by residents in AC
Daily
15
Co-ordinate with WeGOT support and residents for site visits, sensor verifications & resident appointments
Daily
16
Ensure that ticket is resolved to satisfaction and proper resolution details and clarifications are provided by both resident and WeGOT support
Daily
17
Follow-up tickets that are pending for more than 2 days without any progress
Daily
18
Verify daily helpdesk report sent by wegot support and ensure the open/pending ticket details and resolution details for closed tickets are captured properly
Daily
19
Update/Close WeGOT tickets in AC system
Daily Other Monitoring Tasks
20
Verification of UPS power to Master Panels - check UPS errors due to DG power back-up
Twice Daily
21
Verification of Internet Gateway for master panel - coordinate with Office technician to get internet up.
As & when required/Multiple times within a day
22
Check for usage counter limit exceeded errors and co-ordinate with WeGOT for counter reset with minimum data loss. Record the readings after reset till the next day when WeGOT resumes tracking of usage, to be manually added.
Daily Monthly Billing
23
Co-ordinate with WeGOT to get the previous Monthly usage and adjustment data for surges/spikes and usage corrections due to errors by first week of month.
Monthly
24
Verify the adjustment data correctly reflects the data loss and adjustments due to Spikes, 'No-flows' and COMM errors
Monthly
25
Prepare the WeGOT monthly usage and rates to be uploaded to admin dashboard so that residents can verify details in WeGOT App. Collect the required details from AEFOA office staff
Monthly Other Tasks
26
To be Single Point of contact for residents to check on WeGOT complaints, in case helpdesk is not responding.