At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service.The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
About the role
A Transaction Monitoring Manager in will be responsible for in depth analysis of various Risk Trends. Geography wise, employee wise etc and identification of patterns. Strong feedback loop to be built between Product, IMRG & FCPG to streamline information flow. It will be part of Liability Risk Surveillance unit.
Key Responsibilities
Rule Based Monitoring
False positive checking of recent rules that are getting implemented going through RCA and looping back investigation team, monitoring team & respective process owners
Collaboration
Liaison between internal stakeholders and represent cases correctly to internal investigation teams
Resolution & Response
Respond to and redress customer grievances. Provide detailed revert on escalations and monitor customer compensation policy
Training and Awareness Drives
Design internal training programs for on-boarding quality liability and fraud prevention,
convene Liability Quality monitoring and governing councils. Prepare high quality presentations for meetings with business stakeholders
Qualifications & Skills
Educational Qualification
Graduate (Bachelor Degree in Finance, Banking, Information Technology, Computer Science) and related field will be given preference
Experience
Minimum 1 year of experience in a similar role/ bank. Experience in fraud monitoring, data processing, analytics and technology implementation will be given preference, however other candidates may also apply.
Few Success Factors
Strategic focus
Openness to collaborate
Vigil on norms & regulations
Orientation to understand business
Learning aptitude
About the Business Group
Incident Monitoring and Resolution Group (IMRG) is responsible for monitoring account behaviour and identifying potential negative profile customers. IMRG is also be responsible for designing processes to proactively respond to cyber-crime and fraudulent transactions to safeguard our customers. A key focus area for IMRG would be to respond to all cyber fraud related issues including freezing, unfreezing of accounts, resolving customer issues and facilitate enhanced, and frictionless customer experience. Customer Acquisition Risk Team (CART) is a dedicated team to combat fraud; the team implements preventive measures by understanding the product / documents and identify existence of risk at various stages. Suspected and attempted cases are investigated with the objective to restrict the fraud loss by maintaining TAT (Turn Around Time) efficiency for both internal and external stakeholders. Investigation includes Desktop investigation and Field Investigation.
📌 Transaction Monitoring Manager - IMRG (India)
🏢 ICICI Bank
📍 India
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