Job Title: Sales Executive – E-commerce | Domestic Voice Process
Location: Indore
Work Mode: Work From Office
Employment Type: Full-Time
Salary: ₹21,000–₹23,000 CTC + up to ₹2,000 PLI
Working Days: 6 Days
Week Off: 1 Rotational Week Off
Job Description
We are hiring Customer Support Executives for a Domestic E-commerce Voice Process in Indore.
The role involves handling customer calls, resolving queries, providing appropriate solutions, and ensuring a smooth customer experience.
Eligibility:
- Graduation is mandatory.
- Minimum 6 months of relevant sales/customer-facing experience.
- Experience in Sales, Tele-sales, Insurance, Seller Support, Customer Support with sales exposure, or similar roles will be considered.
- Positive Hindi and English communication skills.
- Comfortable working from office.
- Immediate joiners preferred.
Key Responsibilities:
- Handle inbound/outbound customer calls.
- Understand customer queries and provide appropriate solutions.
- Assist customers with orders, products, services, and related queries.
- Handle customer concerns professionally.
- Maintain accurate customer interaction records.
- Achieve assigned quality and performance targets.
- Coordinate with internal teams whenever required.
Work Schedule:
- 6 working days
- 1 rotational week off
- 9-hour shift including 1-hour break
- Shift timings fall within 9:00 AM–9:00 PM
- Work From Office
Compensation:
- ₹21,000 CTC + ₹2,000 PLI OR
- ₹23,000 CTC + ₹2,000 PLI
- Salary will depend on previous CTC, experience, and company norms.