We are looking for a friendly and confident Telecaller [Minimum 6 Months Experience to 2 year] to handle resort enquiries, bookings, and customer follow-ups. The candidate will communicate with customers, understand their requirements, provide resort details, and assist them with reservations.
Key Responsibilities:
- Handle incoming and outgoing calls related to resort bookings.
- Respond to customer enquiries about rooms, packages, availability, pricing, and facilities.
- Manage and confirm room reservations.
- Follow up with customers regarding booking confirmations and payments.
- Maintain accurate records of reservations and customer details.
- Coordinate with the resort team regarding check-in, check-out, special requests, and availability.
- Handle customer questions and resolve basic booking-related issues.
- Follow up with potential customers to convert enquiries into bookings.
- Maintain professional communication and provide excellent customer service.
Requirements:
- Good communication skills in English and Malayalam.
- Hindi/Tamil will be an added advantage.
- Pleasant personality and good customer-handling skills.
- Basic computer knowledge.
- Ability to handle multiple enquiries and follow-ups.
- Previous experience in resort/hotel reservations, telecalling, travel, or customer service is preferred.
- Freshers with good communication skills can also apply.
Salary: ₹_____ + Incentives
Pay: From ₹15,000.00 per month
Advantages:
- Cell phone reimbursement
- Internet reimbursement