Category

Product Management

Job level

Managerial

Industry

Any

Experience

1-7 Years

Location

Mumbai

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, we offer innovative products and services that fulfill the needs of our different customer segments as a part of Customer 360-degree banking. As a Product Manager, you will have the opportunity to create innovative products in line with our philosophy of being “Fair to the Customer, Fair to the Bank.” The role requires you to constantly keep pace with changing customer needs and market dynamics and build these insights in the product life cycle. You will be responsible for enhancing the existing offerings and have a keen eye to identify gaps in our current offerings. You will be required to have an creative mindset and technology orientation. Our products and services are offered digitally, and your technology orientation adds to our journey from Bank to Bank Tech. We see our product managers as skilled and intuitive market analysts with a proven ability to strategize the entire lifecycle of a product portfolio.

Key Responsibilities

Own the product Life cycle

Manage the life cycle of a Product portfolio, measured in terms of customer feedback and defined business outcomes.

Drive Go-to-Market Strategy

Collaborate with various internal stakeholders involved in successfully bringing your product to market, including technology data analytics.





Envision a product roadmap

Create the roadmap to nurture a product from conception through design and into usage and adoption of the defined customer segment.

Enhance the product portfolio

Identify actionable gaps in our current offerings and develop solutions that meet customer expectations.

Leverage Technology

Embed products and processes with the right technology enablement.

Behold our values

Build products that are Fair to Customer, Fair to Bank.

Qualifications & Skills

Educational Qualification

MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of product management across industries.

Communication skills

Good oral and written communication skills.

Synergize across Team

Willingness to work with the distributed team for on-ground support and deliver enablers as required.

Ideate

Evaluative mind-set in appraising new product ideas and strategize appropriate go-to market plans.

Customer Focus

Conceptual understanding of consumer behaviour, market research and go-to-market strategy.

Few Success Factors

Analytical Mindset

Orientation to leverage technology

Collaboration with cross-functional teams

Gap identification in existing offerings

Customer focus & understanding

About the Business group

Retail Banking Group of ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With more than 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. Our Digital Banking services offer the full spectrum of banking solutions to our customers. In our endeavor to provide 360-degree banking, we have adopted a unique customer-centric approach through ICICI Stack. ICICI Stack covers the full spectrum of banking services consisting of bank accounts, payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business & institutional banking solutions, etc.

📌 Product Manager - Retail Banking (Mumbai)
🏢 ICICI Bank
📍 Mumbai