ob Summary

We are looking for a Senior Front Office Executive to join our resort team. The candidate will be responsible for managing front office operations, guest check-in and check-out, reservations, guest queries, billing coordination and ensuring an excellent guest experience.

The ideal candidate should have good communication skills, a pleasant personality and at least 2 years of experience in a hotel/resort front office environment.

Key Responsibilities

- Handle guest check-in and check-out procedures efficiently and professionally.
- Manage room reservations, cancellations and amendments.
- Welcome guests and provide professional assistance throughout their stay.
- Handle guest enquiries, requests, complaints and feedback promptly.
- Coordinate with Housekeeping, F&B;, Maintenance and other departments.
- Maintain accurate guest records and front office documentation.
- Handle billing, payments and coordinate with the Accounts Department.
- Monitor room availability and assist in maximizing room occupancy.
- Ensure proper handover of information between shifts.
- Maintain high standards of guest service and hospitality.
- Assist in supervising and guiding junior Front Office staff.
- Prepare daily front office reports and required MIS.
- Ensure proper telephone and email etiquette.
- Handle VIP guests and special requests professionally.




- Ensure compliance with resort policies and standard operating procedures.
- Support the Front Office Manager in smooth day-to-day operations.

Candidate Requirements

- Minimum 2 years of experience in Front Office operations in a hotel/resort/hospitality industry.
- Degree/Diploma in Hotel Management or relevant qualification preferred.
- Good communication skills in English.
- Knowledge of MS Office and hotel/resort PMS software is an advantage.
- Pleasant personality with good customer-service skills.
- Robust interpersonal and problem-solving abilities.
- Ability to work in shifts, including weekends and holidays.
- Ability to handle pressure and manage multiple guest requests.
- Good grooming and professional appearance.
- Team player with strong coordination and follow-up skills.

Key Skills

Front Office Operations | Guest Relations | Check-in & Check-out | Reservations | PMS | Billing Coordination | Customer Service | Complaint Handling | Hotel Operations | Communication Skills | Team Coordination

Benefits

- Free Accommodation
- Career growth opportunities
- Opportunity to work in a professional resort environment
- Employee-friendly working environment

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Front Office Executive – Resort (Thrissur)
🏢 Silverstrom Parks And Resorts .
📍 Thrissur