About Us:
PurpleCode is a talent solutions company. We're currently hiring a Customer Service Executive on behalf of our client, a well-established and trusted name in fine jewellery, known for quality craftsmanship and personalized customer experiences.
Job Description:
We are hiring a Customer Service Executive for our client's team in Lokhandwala, Mumbai. In this role, you will be the first point of contact for customers over the phone — sharing the latest jewellery collections, offers, and event details, and helping generate showroom visits. This is a great opportunity for someone with confident communication skills who enjoys connecting with people and representing a premium brand.
Key Responsibilities:
Call existing and prospective customers to share information about current jewellery collections, ongoing offers, and upcoming events
Generate interest and encourage showroom visits through effective phone conversations
Maintain accurate records of calls, customer responses, and follow-ups using Excel/CRM
Handle customer queries professionally and escalate where needed
Build and maintain positive relationships with customers on behalf of the brand
Requirements:
1–3 years of experience in telecalling, telesales, or a similar customer-facing voice role
Good communication skills in Hindi and English
Confident, clear speaking ability with a pleasant phone manner
Basic proficiency in Excel/CRM tools
Experience in jewellery or premium/luxury retail is preferred but not mandatory
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Service Executive (Mumbai City)
🏢 PurpleCode
📍 Mumbai City
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