Department: Service / Workshop
Position: Service Manager
Experience: Minimum 5 Years
Industry: Automotive preferred; candidates with relevant managerial experience in other industries may also be considered.

Job Summary

We are looking for an experienced and responsible Service Manager to oversee the overall operations of the Service Department. The candidate will be responsible for managing workshop activities, customer satisfaction, team performance, service quality, productivity, and operational efficiency.

Candidates with minimum 5 years of experience in the automotive industry or in managerial roles in other relevant service-oriented fields will be considered.

Key Responsibilities

- Manage the day-to-day operations of the Service Department and ensure smooth workshop functioning.
- Plan, coordinate, and monitor service and repair activities to ensure timely delivery of vehicles.
- Lead, supervise, and motivate Service Advisors, Technicians, Supervisors, and other workshop staff.
- Allocate work effectively and monitor employee productivity and performance.
- Monitor workshop workflow and ensure jobs are completed within the expected turnaround time.
- Maintain high standards of customer service and customer satisfaction.
- Handle customer complaints, escalations, and service-related issues professionally.
- Coordinate with the Sales, Spare Parts, Bodyshop, Accounts, and other departments whenever required.
- Monitor service revenue, labour sales, spare parts utilization, and overall department performance.
- Ensure proper utilization of workshop manpower, equipment, tools, and facilities.
- Monitor repeat repairs, pending jobs, rework,



and quality-related issues and take corrective action.
- Ensure proper follow-up on customer vehicles, pending approvals, parts availability, and delivery commitments.
- Conduct regular team meetings and communicate operational requirements, targets, and management instructions.
- Identify training and development requirements for workshop employees and coordinate with management for necessary training.
- Ensure proper maintenance of service records, job cards, reports, and other required documentation.
- Analyze operational issues and implement appropriate corrective and preventive actions.
- Prepare and submit regular service department reports to management.
- Support management in improving service processes, customer retention, revenue, productivity, and overall workshop performance.
- Carry out any other responsibilities assigned by the management from time to time.

Required Skills & Competencies

- Strong leadership and team-management skills.
- Good knowledge of service/workshop operations and customer handling.
- Excellent communication and interpersonal skills.
- Solid problem-solving and decision-making ability.
- Ability to manage multiple activities and work under pressure.
- Good organizational and time-management skills.
- Ability to monitor team performance and improve productivity.
- Customer-oriented approach with strong complaint-handling skills.
- Basic knowledge of MS Office and service/workshop management software.
- Ability to prepare and understand operational reports and performance data.
- Robust coordination skills with different departments.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Service Manager (Thrissur)
🏢 Srivari Honda
📍 Thrissur