Job Summary

The Service Coordinator acts as the primary owner of customer complaints from

registration to closure. This role involves managing complaint lifecycles, coordinating with

technical teams, tracking statuses, and ensuring timely resolutions while maintaining

customer satisfaction. The position requires strong organizational skills and the ability to

handle multiple complaints efficiently.

Key Responsibilities (KRAs)

● Receive all new complaints from the Customer Care Team and take ownership from

Day 1 until closure.

● Act as the single point of contact for complaint ownership throughout its lifecycle.

● Assign technical support from Level 2 (Technical Engineer) if required for resolution.

● Track complaint status, including material availability, payments, spares, approvals,

and other dependencies.

● Provide regular status updates to customers and update the CRM system or

tracking sheets accordingly.

● Ensure final closure of complaints in the CRM system.

● Escalate unresolved or SLA-breaching complaints to Manager with a full audit trail if





necessary.

● Maintain complete complaint history and updates in the system.

● Update all relevant tracking sheets and maintain accurate data for reporting.

Required Qualifications and Skills

● Education: Bachelor's degree or diploma in Electronics Engineering or a related

field.

● Experience: Minimum 1 year in customer service coordination or complaint

management.

● Proficiency in CRM/ERP systems and tracking tools (Excel, Google Sheets).

● Strong multitasking abilities, attention to detail, and a customer-oriented mindset.

● Excellent verbal and written communication skills.

Preferred Skills

● Knowledge of lithium-ion batteries or electric vehicle industry.

● Ability to work under pressure and meet deadlines.

● Robust problem-solving and escalation management skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Service Coordinator - Duhai
🏢 Maxvolt Energy Industries
📍 Duhai