Role Summary

The Telecounsellor is responsible for engaging with prospective students and parents through

outbound and inbound calls, understanding their educational requirements, providing accurate

information about courses/programs, and converting enquiries into admissions. The role

requires excellent communication skills, strong follow-up, CRM discipline, and the ability to build

trust with prospective customers while achieving admission and revenue targets.

Key Responsibilities

1. Lead Management

- Handle all assigned leads received from digital campaigns, website enquiries, walk-ins,

referrals, events, and partner sources.

- Make outbound calls to prospective students and parents within defined turnaround

times.

- Attend inbound calls and provide prompt, professional counselling.
- Verify lead details and update records in the CRM.
- Classify leads based on qualification criteria and prioritize follow-ups.

Student & Parent Counselling

- Understand the student’s academic background, learning needs, career aspirations, and
- budget.
- Explain course features, curriculum, batches, fees, schedules, and admission process.
- Address objections and provide suitable solutions.
- Recommend the most appropriate program based on the student’s requirements.
- Build trust and maintain a consultative approach throughout the admission journey.
- 3. Follow-up & Conversion
- Maintain regular follow-ups through calls, WhatsApp, SMS, and emails.
- Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions.
- Ensure timely closure of admission enquiries.




- Re-engage inactive or lost leads through structured follow-up campaigns.
- Meet daily, weekly, and monthly conversion targets.

CRM & Documentation

- Update every interaction accurately in the CRM.
- Maintain complete lead history, follow-up schedules, and counselling notes.
- Record admission status, payment updates, and pending actions.
- Ensure data accuracy and adherence to CRM processes.
- 5. Admission Coordination
- Coordinate with the Admissions, Operations, and Academic teams for smooth
- onboarding.
- Assist students with document collection, application completion, fee payment, and
- batch allocation.
- Provide timely updates regarding admission confirmation and commencement
- schedules.
- Ensure a seamless admission experience for students and parents.
- 6. Customer Relationship Management
- Deliver a professional and customer-centric counselling experience.
- Resolve basic queries and escalate complex issues when required.
- Build long-term relationships to encourage referrals and repeat enrolments.
- Collect feedback from prospective and enrolled students to improve service quality.

Reporting & Compliance

- Submit daily call reports and productivity updates.
- Participate in daily review meetings and training sessions.




- Adhere to call quality standards, scripts, and organizational policies.
- Maintain confidentiality of customer information and ensure compliance with data
- privacy guidelines.

Skills & Competencies

- Excellent verbal communication and interpersonal skills.
- Strong counselling, persuasion, and objection-handling abilities.
- Customer-focused approach with empathy and professionalism.
- Ability to achieve admission and sales targets.
- Good negotiation and closing skills.
- Strong follow-up and time management.
- Basic knowledge of CRM software and Microsoft Office.
- Ability to work in a fast-paced, target-driven setting.
- Team player with a positive attitude and high level of accountability.
- Qualifications & Experience
- Graduate in any discipline (Bachelor’s degree preferred).
- 1–3 years of experience in telecalling, telesales, admissions counselling, customer
- service, or inside sales.
- Experience in the Education, EdTech, Training, Real estate or Service industry is
- preferred.
- Fluency in English and Gujarati

Best Regards
HR Naaz (phone hidden)

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- Would you be comfortable with Gujarati language

Education:

- Bachelor's (Preferred)

Experience:

- Admission Counselor: 2 years (Required)
- Education Counselor: 2 years (Required)
- Sales Counselor: 2 years (Required)
- B2B sales: 2 years (Preferred)

Language:

- Gujarati (Required)

Work Location: In person

📌 Admission Counselor (Byculla)
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