Location: Pune, Maharashtra
Experience: 1+ Year
Education: Graduate
Department: ERP Support / Customer Support
Travel: Up to 50%

About the Role

We are looking for an ERP Support Executive to provide functional support to customers using our ERP/POS and business management solutions. The role involves understanding customer requirements, resolving software-related issues, assisting users with day-to-day operations, and coordinating with the internal technical team when required.

The ideal candidate should have a basic understanding of business processes such as POS, accounting, inventory management, or HR/payroll and be comfortable interacting directly with customers.

Key Responsibilities

- Provide functional and application support to customers using ERP/POS software.
- Understand customer issues, identify the root cause, and provide appropriate solutions.
- Assist customers with software configuration, setup, and day-to-day usage.
- Understand business processes related to sales, billing, inventory, accounting, HR, and payroll.
- Conduct customer training and product demonstrations when required.
- Coordinate with the development/technical team for software bugs, enhancements, and complex issues.
- Follow up on reported issues and ensure timely resolution.
- Document customer issues, solutions, and frequently encountered problems.
- Visit customer locations for implementation, training, support, and troubleshooting when required.




- Assist in software implementation and onboarding of new customers.
- Maintain good customer relationships and ensure a positive support experience.

Requirements

- Graduate in any discipline.
- IT/Computer background preferred.
- Minimum 1 year of experience working with any of the following:
- POS / Retail software
- Accounting software
- Inventory Management software
- ERP software
- HR / Payroll software
- Good understanding of basic business processes.
- Good communication and customer-handling skills.
- Ability to understand and explain software functionality to non-technical users.
- Basic troubleshooting and analytical skills.
- Willingness to travel to customer locations up to 50% of the time.
- Comfortable working independently as well as with a team.

Preferred Skills

- Experience with ERP/POS implementation or customer support.
- Familiarity with accounting, inventory, retail, restaurant, bakery, manufacturing, or HR processes.
- Experience in conducting customer training.
- Basic understanding of databases, Excel, or software troubleshooting will be an advantage.

What We Are Looking For

We are looking for someone who is customer-focused, willing to learn, and comfortable working directly with businesses. This is a valuable opportunity for someone who wants to build a career in ERP implementation, functional consulting, and business software support.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

📌 ERP Functional Support Executive (Pimpri-Chinchwad)
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