- Minimum 4+ years of experience in Customer Service, Contact Center Operations, Help Desk, Customer Care, Technical Support, or related customer-facing environments.
- Excellent verbal and written communication skills with the ability to handle complex customer interactions professionally.
- Strong problem-solving, analytical, and decision-making skills with a customer-first mindset.
- Proven experience supporting customers through phone, chat, email, social media, and case management systems.
- Ability to manage escalated customer concerns and provide effective resolutions.
- Experience using CRM platforms, ticketing systems, customer support tools, and Microsoft Office applications.
- Strong attention to detail and accuracy in maintaining customer records and case documentation.
- Ability to investigate customer concerns, identify root causes, and recommend appropriate solutions.
- Experience handling multiple priorities and working effectively in a fast-paced environment.
- Solid knowledge of customer service principles, service recovery techniques, and customer experience best practices.
- Ability to work independently with minimal supervision while maintaining high productivity and quality standards.
- Experience mentoring or supporting junior team members is preferred.
- Ability to maintain confidentiality and comply with company policies and data privacy requirements.
- Willingness to work from the office 5 days a week in a 24/7 operational environment.
- Flexibility to work rotational shifts, weekends, holidays, and night shifts based on business needs.

Key Responsibilities

- Provide exceptional customer support through phone, chat, email, social media, and other communication channels.
- Handle complex customer inquiries, complaints, and service requests while ensuring timely and accurate resolution.
- Serve as a subject matter expert for customer care processes, products, services,



promotions, and loyalty programs.
- Investigate and resolve escalated customer concerns while delivering an outstanding customer experience.
- Review, update, and maintain customer account information with a high degree of accuracy.
- Document customer interactions, resolutions, and case details within CRM and case management systems.
- Monitor and resolve customer cases within established Service Level Agreements (SLAs).
- Identify recurring customer issues, process gaps, and improvement opportunities and escalate trends when appropriate.
- Provide guidance and support to associates on complex customer issues and best practices.
- Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
- Respond to social media inquiries and online customer reviews in accordance with company guidelines.
- Analyze customer feedback and recommend improvements to enhance the customer experience.
- Ensure compliance with customer care policies, quality standards, and regulatory requirements.
- Participate in continuous improvement initiatives, quality programs, and operational excellence activities.
- Meet established productivity, quality, customer satisfaction, and performance metrics.
- Demonstrate professionalism, ownership, accountability, and a commitment to delivering Extraordinary Customer Care.

Pay: Up to ₹900,000.00 per year

Benefits:

- Commuter assistance
- Food provided
- Life insurance

Application Question(s):

- Exposure to International or Global clients ?
- Do you have experience in Customer service, Contact centre, Global customer experience, Any ticketing tool ?
- Avalable for Face to Face on 9th Oct 2026 ?

Location:

- Bangalore City, Bengaluru, Karnataka (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Specialist - Teleperformance (Bengaluru)
🏢 Recruise India
📍 Bengaluru