UNI Britannica Ltd is a UK-based education business operating digital platforms, websites, CRM systems, student application processes and online services.
We are looking for an experienced and reliable IT Support & Systems Automation Specialist based in India to become our long-term technical support partner.
This is not a role for someone who only wants to work on occasional projects.
We are looking for someone who can take responsibility for our technical environment, be available when support is required, respond promptly to issues, investigate problems independently and continuously improve our systems through integrations and automation.
You will work directly with the business owner and will have responsibility for supporting and developing several interconnected systems.
Our main systems
You will be responsible for supporting and developing:
- UniBritannica.com
- Uni4u.eu
- Our CRM system
- WordPress websites and databases
- Online forms and application systems
- Google Workspace / Google Sheets integrations
- Meta / Facebook business and advertising integrations
- Zapier and automation workflows
- Google Analytics / GA4
- Google Tag Manager
- APIs and webhooks
- Subscription and payment systems
- Stripe integrations
- User accounts and access management
- Website backups and recovery
- Other third-party platforms connected to our business
What we need from you
We are looking for someone with strong practical experience rather than someone who only has theoretical knowledge.
You should be able to independently investigate technical problems, understand how different systems communicate with each other and identify the appropriate solution.
You do not necessarily need to be a senior software developer, but you must be technically capable of understanding what is happening behind the website and troubleshooting issues independently.
Forms & Advanced Form Logic
Experience with online forms is particularly important.
You should understand:
- WordPress form systems
- WPForms or similar platforms
- Conditional logic
- Conditional questions
- Dependent fields
- Dynamic fields
- Form calculations
- Validation
- Automated form submissions
- Connecting forms to CRM and other systems
- Interactive PDF forms
- PDF forms with conditional/logic-based questions
We are not looking for someone who can only create a basic form.
You must understand how to build forms where the questions and fields displayed to a user change depending on their previous answers.
CRM & Automation
You should have practical experience with:
- CRM systems
- Lead management
- Automated workflows
- Data mapping
- Data synchronisation
- Webhooks
- API integrations
- Workflow automation
- Troubleshooting failed integrations
Zapier
Strong practical experience with Zapier is required.
You should be able to:
- Build Zaps
- Create multi-step workflows
- Connect different platforms
- Use filters and conditional logic
- Map data between systems
- Troubleshoot failed Zaps
- Build reliable automated workflows
- Improve existing manual processes through automation
Google Systems
Experience with:
- Google Sheets
- Google Analytics / GA4
- Google Tag Manager
- Google APIs
- Google Sheets API
- Data integrations
- Conversion tracking
- Lead tracking
You should be comfortable connecting Google Sheets with websites, CRM systems and other platforms.
Meta / Facebook
Experience with:
- Meta Business Manager
- Meta Business Suite
- Meta Ads Manager
- Meta Pixel
- Meta Lead Ads
- Meta Instant Forms
- Conversions API
- Lead integrations
- CRM integrations
- Meta APIs
You should understand how leads generated through Meta advertising can be transferred automatically into a CRM or Google Sheets and how these integrations can be monitored and maintained.
APIs & Integrations
Good practical knowledge of:
- REST APIs
- JSON
- API authentication
- API keys
- Webhooks
- Data mapping
- API troubleshooting
- Third-party integrations
You should be comfortable reading API documentation and working out how two systems can communicate with each other.
Stripe & Subscription Systems
This is an important part of the role.
Uni4u.eu is a platform where users can create accounts and access digital tools/services, including paid functionality.
You should therefore understand how to build and maintain:
- User registration
- User accounts
- Membership systems
- Subscription systems
- Recurring payments
- Stripe
- Stripe API
- Stripe webhooks
- Payment status
- Failed payments
- Renewals
- Cancellations
- Customer access control
- Automatic activation/deactivation of services
- Subscription-based access to digital products
You should understand the complete technical flow:
User registration → Subscription/payment → Account activation → Access to service → Recurring payment → Renewal/cancellation → Change of access
IT Support & Responsiveness
This is one of the most important parts of the role.
We are looking for someone who is reliable and responsive.
When a technical issue is reported, we do not necessarily expect you to solve it immediately.
We do expect you to:
- Acknowledge the issue promptly.
- Review and assess the problem.
- Confirm what is required.
- Explain the expected timeframe.
- Prioritise urgent problems.
- Keep us informed if something changes.
- Complete the task or clearly explain if specialist assistance is required.
The person in this role should not require repeated chasing to find out whether an issue has been seen or when it will be addressed.
Critical issues
Problems involving:
- Data loss
- Website downtime
- CRM downtime
- Payment failures
- Stripe
- Security
- Lost access
- Broken lead integrations
- Failed advertising integrations
- Backup failures
must be treated as high priority.
Backup & Disaster Recovery
You will also be responsible for helping us maintain a reliable backup and recovery structure.
This includes:
- Regular website backups
- Database backups
- Appropriate backup retention
- Secure backup storage
- Multiple recovery options where appropriate
- Checking that backups are actually recoverable
- Monitoring backup failures
- Maintaining documentation of the backup structure
A backup must never exist only on your personal computer.
If you change your computer,
device, hosting provider or technical environment, existing backups must remain protected and accessible.
No critical backup may be deleted without prior approval where deletion could result in loss of the only available recovery copy.
Security
You will have access to sensitive business systems.
Therefore, you must have a strong understanding of:
- Password security
- MFA / 2FA
- Access control
- Administrative accounts
- API credentials
- Secure handling of client/student information
- Website security
- Data protection
- Secure backups
You must never share our credentials or provide access to another person without our prior approval.
The business should not become dependent on one person's memory or personal computer.
Significant: this is NOT a training position
We are looking for an experienced IT professional.
You may occasionally need to research a new technology or investigate something unfamiliar. That is completely normal.
However, this is not a position for someone who wants to use our platforms as a learning environment.
You should already have practical experience with the core technologies listed in this job description.
If you do not know how a particular system works, you should be honest about it and tell us before accepting the task.
What we value
The most important qualities for this role are:
- Reliability
- Responsiveness
- Strong practical IT knowledge
- Problem-solving ability
- Independence
- Attention to detail
- Good communication
- Accountability
- Security awareness
- Ability to learn new systems when required
- Ability to take ownership of technical problems
We are looking for someone who will say:
"I have received this. I will investigate it and come back to you with what is required and when I can complete it."
rather than someone who simply waits for the next reminder.
Application requirements
When applying, please provide:
- Your CV.
- A brief description of your IT support experience.
- Examples of websites/platforms you have supported.
- Your experience with WordPress and WPForms.
- Your experience with Zapier and automation.
- Your experience with APIs and webhooks.
- Your experience with Meta integrations.
- Your experience with Google Sheets / GA4 / Google Tag Manager.
- Your experience with Stripe and subscription systems.
- Your experience with CRM integrations.
- Your experience with backup and disaster recovery.
- Your expected monthly retainer for UK-hours support.
- Your availability during UK business hours.
Candidates may be asked to complete a short practical technical assessment before an offer is made.
Pay: ₹20,500.00 - ₹35,000.00 per month
Benefits:
- Work from home
Application Question(s):
- How many years of experience do you have in IT support & web technologies?
- How many years of experience do you have in integrations and automation?
- Do you have experience with CRM integrations and automation?
- Do you have experience with WPForms and conditional/logic-based forms?
- Do you have experience with Meta Ads integrations and Google Analytics/GA4?
Language:
- English fluently (Required)
License/Certification:
- CompTIA A+ / Network+ (Preferred)
Work Location: Remote
📌 IT Support & Systems Automation & Development (India)
🏢 UNI Britannica
📍 India
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