Guest Relations Manager (GRM) / Patient Concierge

Location: Lower Parel, Mumbai (In-Person)

Fixed Salary: ₹60,000 – ₹85,000 per month + Performance Incentives

Working Days: 5 days per week (Sunday & Tuesday fixed OFF)

You are the reason nervous patients relax.

Most people walk into a dental clinic slightly on edge. Some are anxious, some are self-conscious about their smile, and many have been putting off their visit for years.

While the dentistry happens in the surgery room, everything the patient feels before and after happens in your care.

We are opening a flagship, state-of-the-art dental clinic in Lower Parel, Mumbai—part of an established international practice group originating from Sydney, Australia. Our clientele includes executives, business leaders, families, expatriates, and international medical tourists who expect 5-star service. They notice the finer details: how warmly they are greeted, whether their name is remembered, whether the workplace feels calm, and whether the person welcoming them genuinely cares.

That luxury experience is yours to own.

This is not a traditional medical receptionist role. As our Guest Relations Executive, you will drive the front-of-house experience, master guest communications, manage treatment conversions, and ensure the flawless running of our reception.

We will teach you the dentistry. We cannot teach natural warmth and hospitality.No prior healthcare or dental experience is required.Ideal Backgrounds We Are Seeking

- Aviation: Former Cabin Crew, Ground Staff, or VIP Airline Customer Service. You naturally understand grooming standards, high-pressure grace, and world-class service etiquette.
- Luxury Hospitality: 5-Star Hotel Front Office, Guest Relations Executive (GRE), or Luxury Concierge experience (Taj, Oberoi, Marriott, St. Regis, etc.).
- Luxury Services: Premium Wellness, Luxury Retail, or Private Banking—any environment where you have managed high-net-worth (HNW) clients face-to-face.

What You Will Own1. The Patient Experience & Front of House

- Greet every guest warmly and by name, making the first 30 seconds of their arrival feel effortless and luxurious.
- Maintain an immaculate, serene, and welcoming reception ambience at all times.




- "Read the room": Proactively comfort an anxious patient, engage a waiting family, or address delays before the guest ever has to ask.
- Communicate wait times with complete honesty and transparency.
- Build meaningful relationships with returning patients so they feel valued and recognized.

2. Guest Enquiries & Communications

- Answer calls and digital enquiries promptly in polished, fluent English or Hindi.
- Convert phone and WhatsApp enquiries into booked appointments (a primary performance metric).
- Execute warm follow-ups with prospective guests who enquired or missed their appointments.
- Maintain continuous engagement with patients regarding appointment reminders and treatment steps.

3. Appointment Book & Schedule Optimization

- Take ownership of the appointment diary—balancing chair utilization, emergency slots, and clinician schedules.
- Confirm appointments in advance and proactively reduce no-shows.
- Fill cancellations instantly using our patient recall database.

4. Treatment Coordination & Guest Billing

- Present treatment plans, clinical packages, and pricing to guests with confidence and poise.
- Explain payment, financing, and installment options clearly to encourage treatment acceptance.
- Coordinate daily billing, invoicing, and financial reconciliation with 100% accuracy.
- Maintain sensitive patient records with strict confidentiality.

What We Are Looking ForEssential Requirements:

- Flawless Spoken & Written English: You will communicate daily with corporate executives, expats, and international clients.
- Fluency in Hindi (Marathi is a plus).
- Minimum 2 years’ experience in a guest-facing role (Aviation, 5-Star Hospitality, or Luxury Retail).
- Flawless Personal Grooming & Presentation: You represent a premium brand from the moment a patient steps through the door.
- Warmth,



Confidence, & Poise: Natural ability to put people at ease and handle high-pressure days smoothly.
- Comfort with Digital Tools: Computer literate with ease in learning practice management software, Excel, Google Workspace, and WhatsApp Business.

What Will Make You Stand Out:

- A natural instinct for guest engagement and sales (asking for the booking confidently).
- High ownership mindset—resolving issues proactively rather than escalating them.
- Genuine enjoyment of human connection and building long-term relationships.

Work Schedule

- Clinic Hours: 11:00 AM – 8:00 PM (Wed/Thu/Fri/Mon) | 11:00 AM – 6:00 PM (Sat)
- Clinic Days Off: Closed on Tuesdays and Sundays.
- Shifts (Staggered weekly rotation with co-GRE):
- Early Shift: Weekdays: 10:30 AM – 7:00 PM | Saturday: 10:45 AM – 6:15 PM
- Late Shift: Weekdays: 11:30 AM – 8:30 PM | Saturday: 10:45 AM – 6:15 PM
- 5-day working week with Sunday and Tuesday FIXED OFF every week. No night shifts.

Remuneration & Incentives

- Base Salary: ₹75,000 – ₹1,00,000 per month (Fixed)
- Performance Incentives: Earn above your base salary through key performance metrics:
- Enquiry-to-booking conversion rates
- Appointment book chair utilization & low no-show rates
- Treatment plan acceptance success
- Positive patient reviews & ratings

What We Offer

- A true 5-day work week with fixed Sundays & Tuesdays off.
- Work in a brand-new, ultra-modern luxury clinic in Lower Parel.
- Full structured training in dental treatments, pricing, and treatment coordination.
- Exposure to an international dental group originating from Sydney, Australia.
- Long-term career progression as our practice network grows across India.

Pay: ₹60,000.00 - ₹850,000.00 per month

Application Question(s):

- Do you have direct work experience in Aviation in a guest-facing role (Cabin Crew, Ground Staff, Customer Service)?
- Do you have direct work experience in 5-Star Hospitality / Luxury Retail / Concierge in a guest-facing role?
- Which area of Mumbai do you currently live in? (e.g., Lower Parel, Bandra, Andheri, Thane, Navi Mumbai, etc.)

Work Location: In person

📌 Guest Relations Manager (Parel)
🏢 Bharati Prakash Bhayani
📍 Parel