- Manage the day-to-day operations of the property.
- Ensure smooth functioning of all facilities and services.
- Maintain the building in a clean, safe, and presentable condition.
- Conduct daily inspections of common areas and apartments.
- Coordinate preventive and breakdown maintenance.
2. Occupancy Management
- Monitor daily occupancy status.
- Maintain occupancy reports and vacancy lists.
- Coordinate apartment allocation for new tenants/guests.
- Ensure quick turnaround of vacant units.
- Work towards achieving maximum occupancy.
3. Rental & Revenue Management
- Prepare monthly rent demand statements.
- Ensure timely rental collection.
- Follow up on overdue payments.
- Maintain rent collection records.
- Coordinate lease renewals.
- Prepare occupancy and revenue reports for management.
4. Tenant Relationship Management
- Handle tenant enquiries and complaints.
- Ensure timely resolution of maintenance requests.
- Conduct tenant satisfaction follow-ups.
- Maintain positive tenant relationships.
- Coordinate move-in and move-out formalities.
- Ensure visitor management procedures are followed.
- Handle emergency situations.
- Maintain incident and security registers.
8. Inventory & Asset Management
- Maintain inventory of furniture, appliances, and equipment.
- Verify apartment assets during move-in and move-out.
- Monitor consumables and housekeeping supplies.
- Prevent asset loss or misuse.
9. Vendor Management
- Identify and appoint service vendors.
- Monitor vendor performance.
- Verify bills and work completion.
- Negotiate service contracts.
- Ensure timely vendor payments after approval.
- Ensure statutory compliance related to the property.
- Maintain fire and life safety systems.
- Ensure health and safety standards.
- Coordinate statutory inspections and renewals.
12. Customer Service
- Welcome new tenants.
- Ensure professional front office support.
- Coordinate guest services (for service apartments).
- Resolve customer issues promptly.
- Maintain high customer satisfaction.