The incumbent ensures seamless operational support and onboarding for IoT-enabled logistics platforms, with a focus on shipment lifecycle management and TrackIt implementation. The incumbent aims to enhance shipment visibility, user experience, and compliance with SOPs/WIs across the logistics hub.
1. IoT Platform Support
- Oversees end-to-end shipment processes including creations, deliveries, and recreations.
- Provides proactive support during pre-shipment, in-transit, and post-shipment phases.
- Acts as the first point of contact for resolving user issues related to the IoT platform.
- Collaborates with cross-functional teams to ensure platform stability and performance.
2. TrackIt Onboarding
- Executes source and destination onboarding in alignment with standard operating procedures (SOPs).
- Coordinates with internal stakeholders to ensure timely and accurate onboarding.
- Maintains documentation and training materials for onboarding processes.
3. Performance & Compliance
- Ensures all activities are performed in strict adherence to relevant SOPs and Work Instructions (WIs).
- Monitors and reports on key performance indicators (KPIs) related to shipment support and onboarding.
- Identifies process improvement opportunities and contribute to continuous improvement initiatives.
Key Responsibilities
The incumbent ensures seamless operational support and onboarding for IoT-enabled logistics platforms, with a focus on shipment lifecycle management and TrackIt implementation.
The incumbent aims to enhance shipment visibility, user experience, and compliance with SOPs/WIs across the logistics hub.
1. IoT Platform Support
- Oversees end-to-end shipment processes including creations, deliveries, and recreations.
- Provides proactive support during pre-shipment, in-transit, and post-shipment phases.
- Acts as the first point of contact for resolving user issues related to the IoT platform.
- Collaborates with cross-functional teams to ensure platform stability and performance.
2. TrackIt Onboarding
- Executes source and destination onboarding in alignment with standard operating procedures (SOPs).
- Coordinates with internal stakeholders to ensure timely and accurate onboarding.
- Maintains documentation and training materials for onboarding processes.
3. Performance & Compliance
- Ensures all activities are performed in strict adherence to relevant SOPs and Work Instructions (WIs).
- Monitors and reports on key performance indicators (KPIs) related to shipment support and onboarding.
- Identifies process improvement opportunities and contribute to continuous improvement initiatives.
Skill Requirements
- Onboarding process performance.
- Works according to relevant SOP / WI.
Bachelor’s degree in supply chain or Logistics.
- Proven ability to work in a complex matrix organization with solid teamwork orientation.
- Work effectively in an environment of competing priorities and deadlines.
Other Requirements
📌 Senior Team Lead (Chennai)
🏢 HCLTech
📍 Chennai
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